Ask password in opening ticket page - open ticket - screen

[#1]

Hello

hope you are well

when I open one ticket from  ticket page

in up of  page ask me (( user pass ))

my gmail  dose not accepet ..

what is this  pass ??

I send screen of this  request

[#2]

I would advise contacting technical support

[#3]

Hi Johan,

Thank you for reaching out to us. Could you please try logging in to your account and clicking on "Disputes?"

Please let us know if you still experience trouble getting to your support ticket.

[#4]

after click on disputes  page ask me user and pass like image B

[#5]

Hi Johan,

Thank you for following up. One of our team members will reach out to you directly via email to assist you further.