Video Link

[1fb431e1]

I am unable to post video link under my portfolio. It says video is unavailable but this is not true.

[NikolaS]

Hi Eden, 

Thank you for reaching out to us. Could you please share a screenshot of the error message from your end so that we can look into this further and assist you accordingly? 

[1fb431e1]

[NikolaS]

Thank you for following up, Eden.

I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[1fb431e1]

Thanks 💓

[f99238e1]

Hello Upwork team. I'm having a problem trying to load a web link to my portfolio. It says: "Unable to get a preview, please try again later." I clear cookies and cache, try 3 different web browsers but the problem still there.

thanks in advance for any solution.

[oliversinz]

 I also have this: "Unable to get a preview. Please try again later. "

[kimberly-kelly]

Same issue here.

[3ffe195f]

same issue here

[30c22f63]

How come my portfolio website link does not meet upworks guidelines?

I just get this message:

"Unable to get a preview. Please try again later."

[JoanneP]

Hi Jacqueline,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[a371903a]

How come my portfolio website link does not meet Upworks guidelines?

I just got this message:

"Unable to get a preview. Please try again later."

[9e71533f]

Hey i created my first project in project catalogue category i was told it would take 5 business day to get reviewed but now it has been 12 days but my project is still under review . i have a client who has created an account on upwork because he wants to work with me but my project has not been approved yet. i don't want to lose my client as he would be my first client. i told my client that it will take 5 days for my project to get reviewed. but as i mentioned before its been 12 days. the time of my client is being wasted who especially created an account on upwork to work with me after he came to know about me on my socials. i might lose my 1st and important client. Please cooperate with me.

[3595b5bb]

Hello Upwork Team,

I am adding a portfolio in the portfolio section of my profile. All content is working well, but when I try to add a web or website link. It is not adding. I am getting an error of "unable to get a preview" as you can see in the image. And my links are also valid and correct. I have been facing this error for the last 2-3 days. How can I solve this error? Please give me the best solution for this.

[494ee9e8]

I'm also having the same issue 

[PradeepH]

Hi Mubeen and Jonathan,

I am sorry to hear about the trouble while adding a portfolio. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[3595b5bb]

Hello Pradeep,

 I have tried again after clearing Cookies and cache on my browser, and I have also tried different browsers. But the problem is the same. I am still facing the same issue. Could you please give us another solution?

[PradeepH]

Hi Mubeen,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[f99238e1]

Hello Upwork team. I am having the same issue. I clear the cookies and cache, try 3 diferrents web browsers but the problem still there.

If you guys could help me, that would be fantastic.

Thanks 🙂

[8cfced3b]

Hello,

I am also facing the same issue. I tried adding web link using different devices as well but its not working for the last 2 days.

Please let me know how to resolve this issue.

Thanks.

[PradeepH]

Hi Talha,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[79300eaa]

Hello Upwork team. I am having the same issue. Please let me know how to resolve this issue.

[127b03a3]

Has anyone received any work around for this issue? Almost all of the work I have to provide to my profile is published online and I really want to be able to share the links there. 

[ruekart]

Just add the required Open Graph attributes to your index page, and it should let you add your sites. At least, that worked with my Angular apps.

[4aff9f8c]

**Edited for Community Guidelines**Hi,

When trying to add a webpage link to my portfolio section I'm getting the following error message:

Unable to get a preview. Please try again later.

I've tried it using different HTTPS URLs and on multiple portfolio items. None work and I get the same error message with each one.
I've checked your guidelines and it doesn't seem like I am violating any of them. 

Screenshots attached

Thank you,

Greg

[ca6125e8]

I have the same issue here

[shahnwazh170]

I'm also facing the same issue.

[4aff9f8c]

Here is the response I received from Upwork. Note that all my sites are secure using HTTPS. 

Hello Greg,
 
Thank you for your response and I hope this message finds you well.
 
I understand that you have concerns because you were not able to add your website link to your portfolio. Please allow me to shed light on the matter.
 
Our developers have investigated the issue you reported regarding not being able to add a URL to your portfolio, and they have determined that the feature is working as expected. We recognize that the URL you are trying to add points to a website, but there are two reasons that can prevent the respective URL from being successfully added.
 
The first reason is that, we require http or https within all inputs. Therefore, absent an http or https within your URL, the input will not be accepted.
 
The second reason -which is likely more relevant- is that depending on how a website was created, we may not be able to generate a preview. Typically, this impacts dynamically created websites.
 
Given this, if we cannot generate a preview from your URL, then we unfortunately cannot accept that respective URL. Currently, we do not have any workarounds to accept these types of URLs. Notably, we are continuing to review this issue but we do not have any timeframes as to when or if any enhancements will be made to support the URLs that do not generate previews.
 
Thank you for your understanding, and we appreciate you reaching out about this issue.

[4aff9f8c]

I tried adding links for Google and Amazon but received the same error. 

When I post to social media or send an email containing one of my URSs, I get a preview. 

[e3894c82]

I cant upload anything

Please do something!

[90e5d454]

Hello same for me, I have an error when adding my website made with webflow:

[ruekart]

If you can, try adding the meta tags in your page for the minimum Open Graph attributes, here you can check them https://ogp.me

[NikolaS · Accepted solution]

Hi All,

Thank you for reaching out to us and bringing this to our attention. I would like to let you know that our developers have investigated the issue you reported regarding not being able to add a URL to your portfolio, and they have determined that the feature is working as expected. We recognize that the URL you are trying to add points to a website, but there are two reasons that can prevent the respective URL from being successfully added.

The first reason is that, we require http or https within all inputs. Therefore, absent an http or https within your URL, the input will not be accepted.

The second reason -which is likely more relevant- is that depending on how a website was created, we may not be able to generate a preview. Typically, this impacts dynamically created websites.

Given this, if we cannot generate a preview from your URL, then we unfortunately cannot accept that respective URL. Currently, we do not have any workarounds to accept these types of URLs. Notably, we are continuing to review this issue but we do not have any timeframes as to when or if any enhancements will be made to support the URLs that do not generate previews.

[ruekart]

You should specify more about what a site needs so you can generate a preview. In my case, I fixed the error just by adding the minimum required Open Graph attributes to my index page for my Angular apps, but it would be helpful to inform users about this when adding a link in our portfolios.

[ruekart]

I have a couple of apps built in Angular, and I got the same error when trying to add the links in the portfolio. However, I was able to fix the error by adding the required Open Graph attributes (title, type, url, and image). After that, I was able to add my sites without any problem.