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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Alex's avatar
Alex E Community Member

I have a long-running client account and I was trying to create a freelance account under the former.

 

My previously existing account was under a London address, but I don't live there anymore. I am now stuck in the "Create your profile" account page, which asks for a British address and phone number which I don't have anymore.

 

I'm not given the option to go back, or to change any of the account settings back to Spain, or anything similar - I am effectively stuck in limbo, and my account is unusable. This is a very strange product design decision...

 

How can I go back and change my country back to Spain? Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Alex,

 

Your country is now updated, feel free to update the rest of your address. If further help is needed let me know, thank you.

~ Goran
Upwork
Fabiana's avatar
Fabiana H Community Member

Hello! I have the same issue, need to change it from the US to Honduras. Thank you. 

Goran's avatar
Goran V Retired Team Member

Hi Fabiana,

 

Your country is now updated, thank you.

~ Goran
Upwork
Anastasia's avatar
Anastasia S Community Member

Good afternoon,

Dealing with the same issue here. Can't finish my registration because I can't change the location from the U.S. to Ukraine!

Thank you,
Ana.


Goran's avatar
Goran V Retired Team Member

Hi Anastasia,

 

Your country is now updated as well, thank you.

~ Goran
Upwork
Mert's avatar
Mert T Community Member

I have the same problem, could you help me change my country to Turkey please.

Thank you

Mert Talu
**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mert,

 

Thanks for reaching out to us. I have updated your country as requested. You should now be able to update your address by going to your settings page and updating your address in your Contact Info page.

 

Thank you.

~ Aleksandar
Upwork
Mert's avatar
Mert T Community Member

Thank you for your help

Vicky's avatar
Vicky V Community Member

I recently signed up for Upwork and while submiiting my applicaion, by default my country is selected as United States and it is disable for me to update. I want to update it to India but I cannot do it. Can you please help me out? I don't know where and whom should i contact.

Bojan's avatar
Bojan S Community Manager

Hi Vicky,

 

Your country has been updated to India. Feel free to add the rest of the information on your profile. Thank you!

~ Bojan
Upwork
Akshay's avatar
Akshay C Community Member

Hi mods, please change my country of residence to Germany.

Avery's avatar
Avery O Community Manager

Hi Akshay, 

The team will follow up with you through an email with more information about your account. 


~ Avery
Ana's avatar
Ana B Community Member

Hello,

 

When I signed up on Upwork I was based in London, UK, but since a week ago I moved to Switzerland. Can you please help me change the country location? Thank you!

Goran's avatar
Goran V Retired Team Member

Hi Ana,

 

Your country is now updated, thank you.

~ Goran
Upwork
Ernest Karl's avatar
Ernest Karl D Community Member

Hi,

I was on the part on putting my location details but I am having a problem on changing the country. The one appearing is in United States but I am from the Philippines. The box is grayed out and there is now way I can change it. Please help asap.



Regards,

Ernest DR
Bojan's avatar
Bojan S Community Manager

Hi Ernest Karl,

 

We have updated it from our end to the Philippines. Feel free to add the rest of the information on your profile. Thank you.

~ Bojan
Upwork
Saravanakumar's avatar
Saravanakumar M Community Member

I registered to Upwork when I am in US. I am in US now and will be back to India in a month. I am based out of India. So, changed the Country back to India. Unfortunately, it is asking for the W-8BEN considering me as non-US person. But I am supposed to provide the GST(in India) and not the W-8BEN. How do I change this information so that I can provide the GST.

Bojan's avatar
Bojan S Community Manager

Hi Saravanakumar,

 

Please complete the W-8BEN form under Settings> Tax Info, which purpose is to

confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. 

 

I would suggest to consult yourself with a local specialist on how to report your earnings. Please do check this thread with more information regarding GST(in India). 

 

Thank you.

~ Bojan
Upwork
Daniel's avatar
Daniel S Community Member

Hello, I started my profile while I was still in the USA, but now I live in Phu Quoc, Vietnam. I cannot submit my profile for review because my residence and phone number have changed. Help?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Daniel,

 

Thanks for reaching out to us. I have updated your country to Vietnam. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Daniel's avatar
Daniel S Community Member

I already posted this and got the respnse via email that it was changed, but I am not seeing the change on my end.  I started my profile in the USA and now I live in Vietnam.  I cannot submit my profile until this is changed.  Help please 🙂

Aleksandar's avatar
Aleksandar D Community Manager

Hi Daniel,

 

I checked and it seems that your country did update. Could you please try clearing your cache and cookies or using a different browser? Let us know if the problem persists.

 

Thank you.

~ Aleksandar
Upwork
Arturo's avatar
Arturo P Community Member

No settings option to change the country of location, Need help help to change country from United States to Philippines

Joanne's avatar
Joanne P Retired Team Member

Hi Arturo,

 

I checked and it looks like our team has reached to you regarding your account. Please refer to the email notification from the team and follow the instruction they shared, thank you!

~ Joanne
Upwork