Can't change country

[tildes]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[AveryO]

Hi Katie, 

I have updated your country from the UK to Australia as requested. 

[zoeflynn]

Hello, 

I set up my account while living in the US but did not complete my profile. Now I live in the UK and wish to use Upwork again. Please can you help update my Country to UK?

Thank you

[zoeflynn]

Hi, I would like some help please, I need to change my country from USA to the UK and unable to complete my profile until this is done, I asked above already but nobody got back to me.

Thank you

[g_vasilevski]

Hi Zoe,

Your country is now updated, thank you.

[zoeflynn]

Thank you so much!

[iain0]

Hi there. I'm trying to enter a phone contact number, however system is formatted 0044 prefix. We use 00353 prefix. How do I change this ?

Many thanks

Iain

[BojanS]

Hi Iain,

Looks like this is caused by the Country selected in your application form. Could you please update your Country to reflect your current location and initiate your phone verification process again?

Thank you!

[soofydraws]

Upwork won’t let me change my country in profile sign up. I am located in Pakistan.

[AveryO]

Hi Safwan, 

It looks like this has already been resolved. Let us know if you need further help with anything!

[soofydraws]

No it has not been resolved. Really wish it wasn’t this difficult to sign up for this site.

I had filled out my entire profile and now everything I entered is gone because I got stuck on the location page. Even though I kept saving everything.

The location is still stuck on United States and now I have to refill my entire profile.

I wish Upwork would hire one of its many users to develop a better sign up experience. This seems to be a recurring issue for multiple users.

[BojanS]

Hi Safwan,

Could you please click on my name and send me a PM with a screenshot of the issue you're experiencing. I'll check that for you and assist you accordingly.

Thank you.

[cjerney]

I live in the UK, but I am a US citizen living abroad. Now it won't let me fill out my tax information since I used my UK address - how can I fix this? The system won't let me change my address. Thanks!

[BojanS]

Hi Cristina,

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

Thank you for reaching out to us. 

[agalatin]

I didn't finish my profile. My country is set to the UK but I live in Russia. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. 

[BojanS]

Hi Aleksey,

Your Country was updated to Russia. Feel free to add the rest of the information on your profile.

Thank you!

[esanusantari]

Greetings, i also cannot change my location in the create profile menu. I live in Indonesia.

[JoanneP]

Hi Esa Difny Nanda,

I checked your account, and it looks like your country has already been updated to Indonesia. Let us know if you need further assistance. Thank you.

[3a041676]

Hi,

I accidentally put that I was based in Sydney but I am based in Barcelona, Spain. How can I change that?

Thank you,

Anna

[AleksandarD]

Hi Anna,

I checked and it seems that your country is already set to Spain.  Let us know if you need further assistance.

Thank you.

[oanalex]

Hi,

I have the same problem. Cannot change country from US to France.

[JoanneP]

Hi Oana,

I checked your account, and it looks like your country has already been updated to France. Please let us know if need any assistance. Thanks!

[rhiannonmay]

I would like to register as a freelancer currently living in South Korea, however I cannot seem to change the country location when I try to make a profile. It simply shows 'US'. Very frustrating as I have several times made a complete profile, only to lose all information when I cannot input my address! Any assistance appreciated, as there are several Korea-based positions I would like to apply for. Thank you.

[AveryO]

Hi Rhiannon, 

Is it still showing as U.S. on your end? Could you please try clearing your cookies or using a different browser to see if the issue persists? 

[red2awn]

Hi,

I have the same problem. Cannot change my country from the UK to Hong Kong.

[g_vasilevski]

Hi Tommy and Meenal,

Your account locations are now updated. Thank you.