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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Eden's avatar
Eden C Community Member

Hey Goran!

 

Thanks for that.

I can still make a company profile that's in the US? my company is incorporated in the US

Shira's avatar
Shira P Community Member

I cannot change my country when settiing up my profile. It is stuck on US but I live in Israel, I do have apermanant US address but it'san issuebecause it asks me to enter my phonenumber to get an SMS to verify and it automatically puts +1 which I cannot change, and Ionly have an Israeli phone number. How can I change my coutry to Israel?

Bojan's avatar
Bojan S Community Manager

Hi Shira,

 

Your Country was updated as per your request, thank you!

~ Bojan
Upwork
Yee's avatar
Yee K Community Member

when I try to Create  my  profile, I am not allowed to select my country ,It just limited in “USA” .How can I change this?Can you please help me? 

Thanks.❤️

Bojan's avatar
Bojan S Community Manager

Hi Yee,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

~ Bojan
Upwork
Yee's avatar
Yee K Community Member

I come from China.

Goran's avatar
Goran V Retired Team Member

Hi Yee,

 

Your country is now updated, thank you.

~ Goran
Upwork
Stefanie's avatar
Stefanie S Community Member

Hello,

 

Setting up my profile & having issues with changing the location.

 

I am an American citizen with a permanent address in California though I am temporarily living in the Netherlands. My location says United States & is greyed out, so I cannot change it. The problem is I need to verify a code with an American number but do not have a functional one at this time. How can I update my location to the Netherlands so I can verify with my local phone number here? Or is there a way to keep my location as U.S. and verify with a phone number of a different area code?

 

Thanks!

Preston's avatar
Preston H Community Member

You will need help from an Upwork operative to change your country designation to the Netherlands. Someone will probably do this soon.

Bojan's avatar
Bojan S Community Manager

Hi Stefanie,

 

Your country has been updated to the Netherlands. Please note that your Country should reflect the one you're physically located in and can verify it. 

 

Thank you!

~ Bojan
Upwork
Thomas's avatar
Thomas J Community Member

I original country setting was the Philippines when I set this application up. I would like to change it to Ireland as I am back home from travelling.

Avery's avatar
Avery O Community Manager

Hi Thomas, 

I have updated your country from the Philippines to Ireland as requested. 


~ Avery
Esther's avatar
Esther W Community Member

I recently signed up for upwork account I was using a VPN to watch one of my favorite shows, so my account appered to be in UK but I actually reside in Bulgaria.

 

I can only verify using a Bulgarian phone number.

 

I am stuck in a silly loop and I cannot verify my account and I cannot change anything...

 

Please can someone help me and tell me how to change the country that is tied to my account from UK to Bulgaria ?

Goran's avatar
Goran V Retired Team Member

Hi Esther, 

Your country is now updated, thank you.

~ Goran
Upwork
Esther's avatar
Esther W Community Member

Thank you very much but I still have a problem - my phone number is supposed to be +359893689922

I have no acces to the UK phone any more.

Goran's avatar
Goran V Retired Team Member

Hi Esther,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

~ Goran
Upwork
Samuel's avatar
Samuel G Community Member

I’m setting up my profile and my location is Ghana but I’m unable to change the country from United States to Ghana.

Avery's avatar
Avery O Community Manager

Hi Samuel, 

 A member of the team will reach out to you with more information about your account. 


~ Avery
Bruno's avatar
Bruno P Community Member

Hi, Upwork team.

I am German, living in Munich.

But when I try to create freelancer account here, Upwork does not allow me to set my country to German.

It just freezes at "United States".. I attached the screenshot.

Would you fix this please?

Best.

 

Avery's avatar
Avery O Community Manager

Hi Bruno, 

I have updated your country to Germany as requested. 


~ Avery
Jawad's avatar
Jawad B Community Member

Hello,

 

I have been a client on upwork for a while, however, recently tried to make a freelancer account as well. For some reason my country is pre-set to Pakistanh when I live in New Zealand. It wouldn't let me change it. How can I change it to New Zealand?

 

https://www.upwork.com/ab/create-profile/introduce-yourself/

 

Thanks,

Jawad

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jawad,

 

Your country has been updated to New Zealand as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Mad's avatar
Mad E Community Member

Hi, I live in Turkey but for some reason my country is set to United States and I can't change it.

is there any way to fix that?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mad,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Carl's avatar
Carl R Community Member

I need to change my Country to United Arab Emirates . I cannot change it currently .Please Help ASAP

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