Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Jan 8, 2019 09:32:23 AM by Goran V
Hi Lia,
I just updated your country, feel free to update the rest of your address now. Thank you.
Jan 9, 2019 06:15:48 AM by Lia R
Hello Goran,
Can you help me once again, please?
The specific location is Bogotá, Colombia ,and the hour is -5 hours according to the hour of the image.
I ask you because I can't change anything, everytime that I click on Profile settings or Contact info, it just redirects me to the password and security information.
I look forward to it. Thanks!
Jan 9, 2019 07:21:22 AM by Vladimir G
Hi Lia,
I've checked and was able to access the Contact Info page and your address details on your account. Please clear your cache and cookies, try using a different browser and let us know if you managed to change your address details or need further assistance.
Jan 9, 2019 08:12:13 AM by Lia R
Jan 9, 2019 09:43:32 AM by Bojan S
Hi Lia,
Please try to set up your security question in order not to see redirection screen in your Profile Settings. Afterwards, please follow the steps described here for changing settings information on your account, including email address. Let us know if you need any further assistance. Thank you.
Jan 8, 2019 02:20:41 PM by Alix B
The Country button block in the location is blocked and I can't change my location from France to United States. How can I fix this? I live in NYC and want to be located there
Thanks!
Jan 8, 2019 05:34:44 PM by Avery O
Hi Alix,
It looks like you have added your address in France. It is important to add verifiable and accurate information about you on your account. If you will be moving permanently to New York soon, we suggest that you update your address then. Until that time, I suggest that you keep your address in France.
Jan 9, 2019 08:15:42 AM by Sajid K
Jan 9, 2019 09:45:50 AM by Bojan S
Hi Sajid,
Your country has been updated to Bangladesh. Feel free to add the rest of the information on your profile. Thank you!
Jan 9, 2019 07:07:48 PM by Savina V
Jan 9, 2019 10:33:24 PM by Avery O
Hi Savina,
The team will reach out to you through an email with more information about your account.
Jan 10, 2019 04:41:09 AM by Liudmila N
I mistakenly specified the wrong country in my profile - how to change it?
Jan 10, 2019 07:05:42 AM by Avery O
Hi Lucy,
The team will reach out to you directly with more information about your account.
Jan 12, 2019 07:39:04 AM by Alex P
HI!, I choose the wrong country when I was creating my account and now I cannot change it and I cannot pass the create profile page, can you please help me change from United States to El Salvador.
Thank you in advance
Jan 12, 2019 08:09:18 AM by Joanne P
Hi Alex,
We've updated your country to El Salvador. You may now proceed with updating your address. Thanks!
Jan 13, 2019 06:54:24 PM by Nupur V
Hi, I want to change my location to India. Currently, it is Bellevue, WA. I am unable to change it by going through Settings as there is no edit option available next to Location. Thanks
Jan 13, 2019 08:11:39 PM by Jo-An B
Hi Nupur,
Your country has been updated to India. Feel free to add the rest of the information on your profile. Thanks.
Jan 13, 2019 08:20:46 PM by Nupur V
Hi Jo-An,
Great! Would it take some time to update? Because I still see my location as Bellevue, United States.
Jan 15, 2019 05:20:05 PM by Priyanka G
I am currently in USA but my country of residence is India. I would like to change my location to India please.
Thank you!
Jan 15, 2019 09:05:52 PM by Avery O
Hi Priyanka,
The team will reach out to you with more information about your account.
Jan 19, 2019 01:13:15 PM by Priyanka G
Nobody has reached out to me yet.
Please let me know by when should I expect it. Thank you!
Jan 16, 2019 11:05:02 PM by Marine F
Jan 16, 2019 11:24:50 PM by Goran V
Hi Marine,
I`ve just updated your country, if further help is needed let me know. Thank you.
Jan 19, 2019 11:34:20 AM by Oumayma B
Hi,
I can't access the settings page to change my country because my profile is not complete. I would like to change it to France.
Thank you for your help!
Jan 19, 2019 12:14:10 PM by Bojan S
Hi Oumayma,
We have updated your country from our end to France. Feel free to add the rest of the information on your profile. Thank you!
Jan 21, 2019 12:39:03 AM by Goran V
Hi Jaina,
Your country is updated to India, feel free to update the rest of your address now. Thank you.
Jan 21, 2019 11:52:10 AM by Antonio R
Hi,
how may I change my country from Italy to United Kingdom?
Thanks,
Antonio
Jan 21, 2019 12:28:47 PM by Bojan S
Hi Antonio,
Your country has been updated from Italy to the United Kingdom. Feel free to add the rest of the information on your profile. Thank you!
Jan 22, 2019 09:15:11 AM by Kevin B
I cannot change my country from Albania to United States. May you please fix?
Thank you!
Jan 22, 2019 10:06:14 AM by Bojan S
Hi Kevin,
Your country has been updated to the United States. Feel free to add the rest of the information on your profile. Thank you!
Jan 22, 2019 04:25:57 PM by Kate M
Hi,
I'm not able to change my country from Thailand to U.S.
Thanks in advance.
-Kate
Jan 22, 2019 05:37:27 PM by Avery O
Hi Kate,
I have updated your country from Thailand to U.S. You should now be able to update your address by going to your Contact Info page (Settings > Contact Info).
Jan 22, 2019 08:32:55 PM by Bence B
Jan 22, 2019 09:56:16 PM by Avery O
Hi Bence,
It looks like the Social Media Team is currently assisting you through a private message. The team will continue assisting you through the social media platform, so that we can assist you more efficiently.
Jan 23, 2019 08:36:13 AM by Giorgia F
Hello!
I started editing my upwork profile a few months ago while I was still living in UK. Now I came back to Italy and I'm unable to change the country and consequently to complete my profile application.
What should I do?
thank you!
Jan 23, 2019 09:30:12 AM by Bojan S
Hi Giorgia,
Thank you for reaching out to us. I checked this for you and looks like you were able to change your Country to Italy. Let us know if you need any further assistance. Thank you.
Jan 24, 2019 06:53:13 AM by Utpal B
Hello,
Recently I've created an Upwork accont. But accidently I put the country name as United States, then it redirects me to a page for verifying my account with an USA phone number. But I want to do that with my Bangladeshi mobile number (+88).
Thanks in advance.
Jan 24, 2019 07:14:23 AM by Goran V
Hi Utpal,
I just updated your country and you can update the rest of your address now. Thank you.