Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Aug 18, 2019 12:00:38 AM by Val S
Hi Alexandar,
Thanks for your reply.
Albania would be the closest, I guess
Aug 18, 2019 12:05:23 AM by Aleksandar D
Hi Val,
I have updated your country as requested. Let us know if you need further assistance.
Thank you.
Aug 19, 2019 06:59:08 PM by Charo Rio W
I would like to change my location in my Up work account as I already moved here in the USA. but Upwork asking for my w8- Ben and I don't have an idea about it.
Aug 19, 2019 07:08:03 PM by Ahmed F
Hi Charo,
The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Since you're currently based in the states, then it shouldn't be applicable in this case.
Please check the following link for more info about Form W-8BEN
https://support.upwork.com/hc/en-us/articles/211063938-Form-W-8BEN
All the best,
Ahmed
Aug 19, 2019 10:46:17 PM by Avery O
Hi Charo,
If you have recently moved to the US, I would recommend that you contact a legal adviser and check if you are legally allowed to work in the U.S. with your visa.
Just the same, I have updated your country to the U.S., and you should now be able to update your address in your Contact Info page (Settings > Contact Info).
Aug 20, 2019 02:35:08 AM by Calayde D
Hi, my client has contractors on Upwork. I must support him with project management, but I can't get past the Profile page because I can't select the correct country (It's blocked / greyed out).
I am in South Africa. Can you help? This is urgent because we have a deadline Thursday.
Aug 20, 2019 02:41:26 AM by Martina P
Calayde D wrote:Hi, my client has contractors on Upwork. I must support him with project management, but I can't get past the Profile page because I can't select the correct country (It's blocked / greyed out).
I am in South Africa. Can you help? This is urgent because we have a deadline Thursday.
Are you trying to get a freelancer profile approved? That can take some time.
Aug 20, 2019 12:19:47 PM by Marina K
Hi All,
I just started with UpWork and because of autofill my country shows as Poland even though currently the country of residence is the US.
Can you please help me?
Thank You in advance,
Aug 20, 2019 01:09:43 PM by Bojan S
Hi Marina,
Your Country was updated to the US. Please add the rest of the information to your profile.
Thank you.
Aug 21, 2019 05:32:57 AM by Arno W
I'm frustrated. I cannot change my country setting
I'm busy registering and now this is creating the question in my mind is this the place for me.
I need to change to South Africa
Aug 23, 2019 02:54:24 AM by Linh B
Hi! I need to change my country from the US to Vietnam. Please help. Thanks!
Aug 22, 2019 12:52:45 AM by Sebastian M
When creating a new profile, the Country field is disabled and I can`t choose Poland.
Nov 25, 2019 03:32:40 AM by Goran V
Hi Trisha,
Could you please confirm your current location and our team will update it for you, thank you.
Feb 5, 2020 05:35:20 PM by Avery O
Hi Hiollie,
It looks like your country has already been set to UK. Let me know if the issue persists on your end so that I can investigate it further.
Aug 24, 2019 04:19:57 PM by Tippu S
Aug 27, 2019 03:12:38 PM by Bojan S
Hi Tippu,
I apologize for the late follow up on your request. Your Country is now updated to Pakistan.
Thank you for reaching gout to us!
Aug 25, 2019 01:32:55 PM by Edin S
My country is set to US,but I am from Bosnia and Herzegovina and I cann't change it from US to B&H because that textbox is disabled for any kind of input or interaction.
Aug 25, 2019 03:37:28 PM by Joanne P
Hi Edin,
Your country has been updated to Bosnia and Herzegovina. You may now proceed with completing the rest of your profile details. Thanks!
Aug 25, 2019 02:03:18 PM by Maria L
Aug 26, 2019 02:41:11 PM by Muneezeh H
I have moved to America and would like my country to be changed from Pakistan to America, thanks
Aug 26, 2019 03:17:32 PM by Bojan S
Hi Muneezeh,
Your country has been updated to the US. Feel free to add the rest of the information on your profile.
Thank you!
Aug 27, 2019 09:49:29 AM by Sylvia A
I have the same problem: I need to change country from Venezuela to Chile but the field is disabled. How can I fix this?
Aug 27, 2019 11:04:22 AM by Bojan S
Hi Sylvia,
Your Country was updated to Chile. Feel free to add the rest of the information on your profile.
Thank you!
Aug 28, 2019 02:05:02 PM by Sylvia A
Thank you Bojan; that worked! But I remain curious: why does that item _have_ to be changed on your side?
Aug 28, 2019 03:11:01 PM by Bojan S
Hi Sylvia,
Currently, it's by design that a freelancer can't change their country on the profile creation page. We are planning to address this in the future, however, and provide freelancers with this option.
Thank you!
Aug 29, 2019 07:29:54 AM by Petra R
Sylvia A wrote:Thank you Bojan; that worked! But I remain curious: why does that item _have_ to be changed on your side?
Because the majority (not all) of those requests are because people add a wrong country quite delibererately to misrepresent their location. Then they notice that they can't get away with it and have to be honest about where they are located.
It helps Upwork to identify potentially dishonest or fraudulent potential freelancers early on so they can be rejected or removed before they do any harm.
Aug 28, 2019 03:36:07 AM by Pedro A
Hello, my country is set to US, but I live in Spain now. How can I change this in order to update my profile?
Thank you,
Pedro
Aug 28, 2019 10:13:06 AM by Preston H
Your profile currently states that you are located in the United Kingdom.
Where do you actually live now?