Can't get a escrow refund after closing the job

[#1]

Hi, I've initiated a contract with a freelancer from my recent job post and added money to escrow and after that I proceeded to close the job assuming that the contract is initiated and I don't anyone else to apply. But after closing the job it shows on the contract that the job is withdrawn and I can't get the refund from the escrow.

[#2]

Hi Usama,

I looked closely and confirmed that the team has responded to the ticket linked to your refund concerns. They've provided more information about the incident and further instructions for resolving the issue. You may check your ticket here or your email for further assistance.