Can't leave the agency

[#1]

Hi, I am facing issues trying to leave the agency.
I have closed all active contracts and declined all offers.

From the freelancer profile it  is saying:
"Can not leave team. You have active contract or proposal with team."

From the agency side it makes a redirect without any changes.
Please help me.

Here is the video record:
**Edited for Community Guidelines**

[#2]

Same issue.

[#3]

Hi! May I also ask assistance for the same issue? I no longer have active contracts and I still can't leave my agency. Thank you in advance!

[#4]

Hi Roger,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#5]

Hi, I'm also having issues trying to leave the agency.
Reason is "You have active job applications with the team. You need to revoke them first before you can leave the team"

[#6]

Hi Iffat,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hi! 

Can I also ask for help in leaving the agency?

Thank you. 

[#8]

Hello,

I have the exact same probelm. Coud someone please reach out and help me leave the agency.

Thank you,

[#9]

Hi Mugeni,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#10]

Can't leave the agency

Hi, I am facing issues trying to leave the agency.

From the freelancer profile it  is saying:
"Can not leave team. You have active contract or proposal with team."

Please help me.

[#11]

Please make sure you don't have active proposals and contracts. 

[#12]

Hi Team, 

Im also having an issue leaving an agency that is no longer active. I need some assistance, please. I ended an active contract but still can find the option to leave the agency. 

[#13]

Hi Garry,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#14]

Hi Team.

I also cannot leave from my agency even I don't have any active work or proposal. Could you help me?

[#15]

I'm having trouble leaving the agency despite closing all my active contracts and declining offers. On my freelancer profile, it's displaying a message that says, "Can not leave team. You have an active contract or proposal with the team." When I try to leave from the agency side, it simply redirects without any changes. Can you please assist me with this issue?

[#16]

Hi Eugene,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Hi Andrea,

May I also ask for assistance, please? I'm facing the same issue. I can't leave my agency. I'm no longer affiliated with them and have no active contracts or proposals.

Please help me!

Thanks,

Rustam Sharipov

[#18]

Hello Rustam,

I'm sorry you are having trouble leaving the agency. It appears that you have some active proposals that you must withdraw before you can leave. Go to your Proposals home page, and you should see them under "Submitted Proposals." You should see a "Withdraw proposal" button when you click on each of them.