Can't leave the agency

[#1]

Hi, I am facing issues trying to leave the agency.
I have closed all active contracts and declined all offers.

From the freelancer profile it  is saying:
"Can not leave team. You have active contract or proposal with team."

From the agency side it makes a redirect without any changes.
Please help me.

Here is the video record:
**Edited for Community Guidelines**

[#2]

Hi Ivan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with leaving the agency. Thank you.

[#3]

Hi Goran,

Can I also ask for help in leaving agency.

Please reach out to me. Thanks

[#4]

Hi Carlos,

I checked, and it looks like one of our team members has already assisted you via chat regarding your request to leave the agency. It looks like the agent has already confirmed that you are no longer affiliated with the agency. You can check your ticket by going here.  

[#5]

Hello, I'm facing the same problem - I can't leave the agency. Contact me .

[#6]

Hi Diana,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hi Goran,

I am facing the same issues, could anyone from Upwork can contact me?

Regards,

Diana

[#8]

Hi Diana,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#9]

Can't leave the agency too.

Hi, I am facing issues trying to leave the agency.
I have closed all active contracts and declined all offers.

From the freelancer profile it  is saying:
"Can not leave team. You have active contract or proposal with team."

From the agency side it makes a redirect without any changes.
Please help me.

Thanks

[#10]

Hi Jheng,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#11]

Hi Goran,

I am facing the same issues, could anyone from Upwork can contact me?

[#12]

Hi Hammad,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

Hi Goran,

Can I also ask for help in leaving agency.

Please reach out to me. Thanks

[#14]

Hi Mariia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi Joanne. I also need help leaving an agency. I do not have any active contracts so I'm not sure why it keeps saying I should end them before I can leave the agency.

[#16]

Hi Christine,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#17]

Hi, I'm also having issues trying to leave the agency.
I have closed all active contracts and there are also no offers.

[#18]

Hi Oleksandr,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#19]

Hi, I'm also having issues trying to leave the agency.
Reason is You have active job applications with the team. You need to revoke them first before you can leave the team

[#20]

Hi Maksim,

I see that you have several submitted proposals to clients. You will need to withdraw those proposals before you can leave the agency. You can check this help article to learn how you can do that.

[#21]

Hi Luiggi,

the problem is there no such buttons, I cant withdraw them.

[#22]

Hi Maksim,

Thank you for your response. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#23]

Hi . I also need help leaving an agency. I do not have any active contracts so I'm not sure why it keeps saying I should end them before I can leave the agency.

[#24]

Hi Kamronbek,

I checked and it looks like you have several submitted proposals that you'll need to withdraw before you can leave the agency. You can withdraw your proposals by following the steps found in this help article. Once you do that you may try leaving the agency again. Don't hesitate to let us know if you need further assistance.

[#25]

Hi Luiggi, I tried to withdraw proposals, but the withdrawal button is not visible on proposal page. Is there any other way?