Feb 17, 2021 05:04:43 PM by Angelica Elaine C
Solved! Go to Solution.
Mar 26, 2022 02:31:18 PM Edited Jan 13, 2024 06:07:04 AM by Pradeep H
Hi Irvin,
If you need help because you don't have access to your authenticator app anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Nov 18, 2020 10:40:13 PM Edited Nov 18, 2020 10:48:38 PM by Mahmoud A
I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code. I stuck and really can't do anything on account settings, kindly assist!
Mar 2, 2021 07:22:40 AM by Ashiqure R
how did you solve your authenticator app issue, can you please tall me, same issue is going with me, i login but can't go the setting for deleted the authentication system
Mar 2, 2021 08:24:50 AM by Andrea G
Hi Ashiqure,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Mar 5, 2021 05:00:26 AM by Aleksandar D
Hi Massimo,
We'll have one of our team members reach out to you directly via email to assist you further with your account.
Thank you.
Oct 31, 2022 09:26:28 AM by Juli D
I also need assistance. I had to reset my phone and no longer have Upwork on my Google Authenticator. Please help.
Oct 31, 2022 11:37:09 AM by Nikola S
Hi Juli,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 30, 2020 05:51:50 PM by Nancy B
I am being asked for an authenticator code for the first time and I do not, nor have I ever received one.
I do not know where to find the "authenticator app" or how to get a code. How do I get one so I can get access? Please help. Thank You, Nancy
Nov 30, 2020 07:07:44 PM by Joanne P
Hi Nancy,
I checked your account, and it looks like you were able to log in to your account already. Please let us know if you need any help.
Jan 2, 2021 05:17:00 PM Edited Jan 2, 2021 05:20:19 PM by Harvey M
Hello,
I am faced now with a similar problem. Why all of a sudden I need an authenticator app? How do I go about it? I lost my phone and don't have access to a smart phone as of the moment. I have logged in but I got a prompt for the authenticator app when I tried to withdraw my money.
Jan 2, 2021 07:28:54 PM by Valeria K
Hi Harvey,
One of our agents will reach out to you directly via a support ticket to assist you with accessing your Settings. You'll also receive an email notification with their message.
Jan 29, 2021 09:11:59 AM by Justin H
Why are people asking about the app, and support isn't addressing the actual question?
Feb 18, 2021 10:12:55 PM by Mary Grace E
Hi Upwork,
I am unable to withdraw my funds due to authenticator app issue. The app isn't sending the QR/6-digit code on my phone. Can someone please assist?
Feb 18, 2021 11:42:58 PM by Joanne P
Hi Mary Grace,
I can see that one of our agents is already assisting you with your concern with generating your code. Please let us know if you need further assistance. Thanks!
Mar 17, 2021 12:50:26 AM by April Rose D
hi I have the same problem i don't know where will I get the code pls help me. i cant update my profile
Mar 17, 2021 01:09:05 AM by Aleksandar D
Hi April Rose,
We'll have one of our team members reach out to you directly via a support ticket to assist you further with your account.
Thank you.
Feb 17, 2021 07:26:19 PM by Joanne P
Hi Angelica Elaine,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 17, 2021 03:16:56 PM by Vishal T
Switched phones, can't use my authenticator app to confirm my identity anymore. Please assist on how to resolve this issue as I would like to access my account settings.
Regards,
Vishal
Feb 17, 2021 05:22:36 PM by Joanne P
Hi Vishal,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 23, 2021 09:09:42 AM by Princess Pepsi O
Mar 23, 2021 10:33:51 AM by Bojan S
Hi Princess Pepsi,
We’ll have one of our agents reach out to you directly to assist you with accessing your account.
Thank you for reaching out to us.
Feb 24, 2021 09:31:21 PM Edited Feb 24, 2021 11:13:42 PM by Mehedi K
I unistalled my google authencator app now facing a trouble that i can't enter my upwork setting and can't withdraw my payment. What is the solve of this problem .. i am in tension . would you give me a solution
Feb 24, 2021 11:13:10 PM by Joanne P
Hi Mehedi,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Jul 5, 2021 02:24:23 AM by Abbi K
same i uninstalled my authenticator now I am having issues with the 6 digit code they send I am not receiving it can Someone help me with this, please
Jul 5, 2021 02:42:01 AM by Aleksandar D
Hi Abbi,
One of our team members already reached out to you directly via this support ticket to assist you further.
Thank you.
Feb 26, 2021 09:02:05 AM by Roy S
I have lost this code. Save the secret key to the authenticator app by manually entering it or scanning the QR code . Hence I can no longer access my settings to make any changes. What do I do?
Feb 26, 2021 09:53:57 AM by Bojan S
Thank you for reaching out to us, Roy.
One of our team members will reach out to you directly to assist you with your request.
Feb 27, 2021 02:49:23 AM by Phoebe Ruth C
Hi.
Can someone pls assist me ?
I need to access the settings under my account but it requires code in order for me to have an access. Unfortunately all my data from my phone got wipe out, Is it possible for the authenticator app to reset ? So I can gained full access on my account. Thank you
Feb 27, 2021 04:31:37 AM by Nikola S
Hi Phoebe,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.
Feb 28, 2021 07:57:29 AM by Shuaib I
I used the authenticator app from my old phone but now I've bought a new phone. While performing certain tasks, Upwork is asking me to provide code from the authenticator app. How can I remove the authenticator app from the settings? Whenever I;m trying to do, it asks me for the code 😞
Feb 28, 2021 11:02:00 AM by Nikola S
Hi Shuaib,
One of our team members will reach out to you directly via an email to assist you further.
Thank you,
Mar 1, 2021 07:40:00 AM by Lexi B
Hi all,
Upwork has been asking me to provide a pin from an authenticator app. I completely forgot about the app, and I think I might have deleted it on my phone months ago by accident. I have no idea which one I used! Is there any way around this?
Thanks
Mar 1, 2021 08:24:43 AM by Andrea G
Hi Lexi,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 3, 2021 08:50:56 AM by Istiak A
Hello There,
I need some help I cannot access my account settings because I had used google authenticator and set as primary for Two-Step Verification before but I reset my phone and lost my previous backup for Google Authenticator.
When I'm trying to visit my account settings it's always asking only one way to authenticate and it's 6 digit code from google authenticator. There is no way to get OTP to the assigned mobile no and mail address !!
Can someone help me to fix the issue on my account?
Thank you 🙂
Best Regards
Istiak
Mar 3, 2021 09:59:13 AM by Andrea G
Hi Istiak,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 6, 2021 07:03:45 AM by Anna Corina A
Hi! I need help with my authenticator verification. I can't seem to remember how I set it up before and now I can't access settings on my account because it keeps asking for the verification. Is there a way for me to remove the authenticator app verification? Thanks!
Mar 6, 2021 08:23:55 AM by Nikola S
Hi Anna,
Thank you for reaching out to us. One of our team members already reached out to you directly via an email to assist you further.
Mar 7, 2021 05:01:30 AM by Christian Raenier M
I can no longer access my account using the authenticator because I changed phones and there was no way for me to connect with the authenticator again. Is there a way to remove it and elect another form of verification instead?