Cannot accept offer - button is grayed out

[efa8108e]

I received my first proposal and need to respond in a timely manner, as the proposal expires Oct 7 (It's Oct 4 today) However, the button for accepting the proposal is inactive, with no information as to why. My account is in good standing, I have all information filled out (recently filled out the tax info) but I still cannot accept. Do you know what to do? I'll attach a screenshot - maybe one of you can help!  Thanks so much!

[ArjayM]

Hi Christine,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you further so that you can proceed with accepting the offer.