Mar 19, 2022 04:58:50 AM by Lea T
Hi there,
The error message: window.IGLOO.getBlackbox is not a function' always pops up when I press the end contract button to close my open contracts. That's the message that shows up and the contract doesn't end. Can someone help me fix this so I can go through with closing my contracts.
Thank you.
Solved! Go to Solution.
Apr 6, 2022 10:07:15 AM by Nikola S
Hi All,
I would like to let you know that this issue has been resolved and we'll be closing this thread from further replies.
We appreciate your reports and patience while this was being addressed.
Mar 19, 2022 05:02:27 AM by Doldenn M
I get the same error as well. Tried different browsers, incognito, and restarting but nothing worked.
Mar 18, 2022 11:38:33 PM by Dmitriy S
Hi all.
I completed the project yesterday and Upwork asked me to leave the feedback.
Once I click on 'Submit Feedback' button, I got the pop-up error message:
window.IGLOO.getBlackbox is not a function
The same thing on web and mobile app.
Could you please let me know what's wrong?
Thank you!
Mar 20, 2022 03:29:38 AM by Olorunishola W
I worked with a lovely freelancer and I'm willing to give her a review suited for job well-done but I keep on getting this error about some backend issue. How can I get to give my freelancer a review please?
The error I'm recieving is "window.IGLOO.getBlackbox is not a function"
Mar 21, 2022 05:56:09 AM Edited Mar 21, 2022 06:03:39 AM by Rubeena K
I did a job with a russian client. Now I (freelancer) and client want to end the contract. I really want to start by the client. Client is unable to end the contract. Problem is shown in picture. Thos is hourly job. No payment is pending now. How can my client solve this problem. What I can suggest him.
Contract ID 28979163
Mar 20, 2022 12:40:42 PM by Andrej K
Hi Nikola,
I have the same problem as well. Please inform me if anything can be done. i am trying to end the contract for the last 48hrs now..
Thanks
Mar 20, 2022 02:19:26 PM by Luiggi R
Hi Andrej,
I'm sorry to hear you're experiencing this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Mar 20, 2022 12:49:27 PM by Matt T
Hi Nikola,
same issue here, "window.IGLOO.getBlackbox is not a function"
can't close 2 contracts open.
Mar 20, 2022 03:02:12 PM by Luiggi R
Hi Matt,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Mar 19, 2022 09:31:28 AM by Marc M
I'm getting the same error when I try to end a contract: window.IGLOO.getBlackbox is not a function
Mar 19, 2022 12:40:06 PM by Luiggi R
Hi Marc,
I'm sorry to learn you're experiencing this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Mar 19, 2022 05:16:32 PM by Luiggi R
Hi Salvador,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Mar 19, 2022 04:10:57 PM by Chloe F
I am also experiencing this issue. Is there any advice that can be shared here without having to go through support tickets? If not, I'd appreciate any help.
Mar 20, 2022 05:44:19 AM by Luna M
I'm getting the same error, I can't close the contract and leave feedback
Mar 20, 2022 08:56:11 AM by Nikola S
Hi Imoisi,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Mar 20, 2022 09:01:39 AM by Israel L
Same issue. Can't provide feedback after Ending Contract.
Firefox 98.0.1 on Windows 11.
Mar 20, 2022 11:10:59 AM by Luiggi R
Hi Israel,
I'm sorry to hear you're having trouble providing feedback. I've forwarded your concern and a Customer Support team member will be reaching out to you via this support ticket to assist you further.
Mar 20, 2022 12:41:07 PM by Shaina L
I am also getting the same error when trying to give feedback on a closed contract: "window.IGLOO.getBlackbox is not a function". Could I get some assistance with this?
Mar 20, 2022 06:00:13 PM by Ivan B
I have the same problem, I have not been able to close the contract due to this error
Mar 20, 2022 06:39:15 PM by Avery O
Hi everyone,
Please know that our engineers are aware of this issue, and they are working to resolve it soon. Once we have more information regarding this issue, we'll make sure to post it here.
Thank you for your understanding!
Mar 21, 2022 03:41:15 PM by Marco S
Sounds good.
I am still having this issue. Do I need to open a ticket?
Thanks.
Mar 22, 2022 12:40:06 AM by Jentrix M
Window.IGLOO.getBlackbox is not a function pops up when I press the review button to review my client. Can someone help me fix this so I can go through with reviewing my client?
Thank you.
Mar 22, 2022 01:24:32 AM by Nikola S
Hi Jentrix,
Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Mar 22, 2022 05:30:09 AM by Bilal I
I am also facing this issue when I am trying to give feedback to my client after ending of contract
Mar 22, 2022 08:33:37 AM by Amanda L
I'm getting the same message. Commenting so I can also get a support ticket opened on this issue. Thank you!
Mar 22, 2022 09:11:49 AM by Manish P
Solution: Try ending the contract through UpWork mobile application. It is working for me.
Mar 23, 2022 08:30:55 PM by Benedikt S
Greetings.
I am experiencing the same problem. I cannot give feedback (and couldn't close the contract either; freelancer could close it, though).
Used to get the igloo message, too, but now the page just gets stuck after pressing the green button (the button then turns to grey and the page never moves on). Trying to use a different browser yielded no results.
It seems I cannot contact support either (page doesn't open a new window).
Mar 23, 2022 11:10:40 PM by Pradeep H
Hi Benedikt,
Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep
Mar 25, 2022 11:42:41 PM Edited Mar 25, 2022 11:43:50 PM by Benedikt S
Greetings Pradeep and greetings Upwork Community,
I was able to resolve the issue by disabling one of my browser extensions (an adblocker in my case) and refreshing the entire page.
(My extensions usually do not interfere with Upwork at all, or at least not in a detrimental way. I can use other parts of the website without problems, so I didn't suspect them to be the reason.)
Hope others can solve their problem with that info, too.
Kind regards.
Mar 21, 2022 05:58:36 AM by Keith G
Trying to close my contract since Saturday, and am getting the same error. Can someone help me resolve this?