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eloddo
Community Member

Cannot download invoices

For tax reasons, I need an invoice issued by Upwork for the withheld fees, but the 'download invoices' button appears to be disabled.

 

Could you please provide clarification on this?

 

Thanks in advance!

ACCEPTED SOLUTION
LuiggiR
Moderator
Moderator

Hi Emanuela,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

View solution in original post

2 REPLIES 2
LuiggiR
Moderator
Moderator

Hi Emanuela,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
krishujoshi4077
Community Member

If you're experiencing issues with downloading invoices on Upwork, this could be due to a technical issue or a temporary glitch on the platform. Here's what you can do to troubleshoot and obtain your invoices:

  1. Try a Different Browser: Sometimes browser-specific issues can cause features not to work properly. Try accessing Upwork on a different browser to see if that resolves the issue.

  2. Clear Cache and Cookies: Clearing your browser cache and cookies can resolve a lot of website-related issues. Try this and then attempt to download the invoices again.

  3. Disable Browser Extensions: Some browser extensions can interfere with the functionality of websites. Disable any ad blockers or browser extensions temporarily to see if it fixes the problem.

  4. Check for Outages: Verify if there are any known issues or maintenance updates on Upwork by checking their status page or community forums.

  5. Customer Support: If none of the above solutions work, reach out to Upwork's customer support for assistance. They will be able to help you with the specific issue of downloading your invoices.

Since you need the invoices for tax purposes, it's important to resolve this issue promptly. Customer support should be able to provide you with a direct download link or send the invoices to you manually if necessary.

Keep in mind, Upwork typically provides invoices for their service fees, which you pay as a freelancer. If you're looking for invoices that you've issued to clients through Upwork, those would be found in a different section of your account under the Contract or Transaction History.

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