Cannot enter the address- (Street)

[#1]

Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too. 

I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further

[#2]

Hi,

My address is not found in the dropdown menu, which means that I am unable to complete my profile. There is no option to fill it in manually. I can't complete the profile till the address is filled in, which is really frustrating!

[#3]

Hi Ben,

I'm sorry you are having trouble getting support and completing your address. If your address isn't on the suggestion list, please click the" Enter address manually." option to enter your completed address. You would have to enter anything on the field for this option to show up. It would look like this: 

Let us know if the issue persists with a screenshot of what you can see from your end, and we'll look further into that for you.

[#4]

It keeps saying address could not be found. I've tried typing it in a few different ways. The address is 100% correct. What do I do?

[#5]

Hi Helen,

I'm sorry you're having difficulties entering your address when setting up your profile. Could you please try adding the manually? You can add the address manually by clicking the "Enter address manually" button right below the error message. Please see this screenshot for your reference.

Let us know if you still need assistance, and we'll look further into that. Looking forward to your confirmation. Thank you!

[#6]

I have hit a roadblock. It wont recognize my address while setting up my profile. 

[#7]

Hi Elisabeth,

I'm sorry you're having trouble entering your address. Do you by any chance get the option to "Enter your address manually" when you fill out the "Street address" field? If so, try clicking that option and entering your address once again. Let us know if the issue persists after you've tried it, and we'll be happy to help.

[#8]

It still won't recognize my address

[#9]

Hi Elisabeth,

Thank you for your response and confirmation. I've shared your report our our support team for further review. Kindly expect an update on your ticket here once your case is thoroughly reviewed.

[#10]

Hi Hope,

I'm sorry if you're having difficulties adding your address to your profile. If your address isn't on the suggestion list, please click the" Enter address manually." option to enter your completed address. Please see this screenshot for your reference. Let us know if the issue persists with a screenshot of what you can see from your end, and we'll look further into that for you.

[#11]

I just spent an hour creating a new profile, but it won't let me manually enter my address.  When I try, it just tells me my address was not found and I need to pick an address from the list.  The "list" consists of four address in Boardman Oregon.  
Maybe there's a web designer on upwork who you could hire to fix this.

[#12]

Hi Charles,

I'm sorry if you're having difficulties setting up your profile. Could you please try clearing your browser cache and cookies or trying a different browser? Then, try entering your address manually again. Kindly let us know if the issue persists with a screenshot of the error message that you're getting, and we'll investigate further.

[#13]

The characters of my current address on my CNIC and bank statement are too long. The allowed characters limit on Upwork personal contact info is not enough for the complete address.

Kindly guide me to resolve this issue as soon as possible.

[#14]

Hi Muhammad,

I see that you've reached out to our support team and raised a support ticket about your concern. I'm sorry if you're having difficulties adding your address on file. Kindly allow our team 24-48 hours and you will get an update on your ticket here once your report is thoroughly reviewed. 

[#15]

Hi there!

I’m currently trying to make an Upwork profile, but my address isn’t recognised by the system: I’ve tried entering the address manually, but it won’t let me finish creating my profile (it just says ‘this address cannot be found; try to select another from the list’).

I've had a look through the forum and noticed that some other folk have had this issue, but the tips (eg refreshing, entering your address more slowly) don't seem to be working for me. 

Any help would be very much appreciated! Thanks! 🙂 

[#16]

Hi Mary,

I'm sorry if you're having difficulties adding your address to your profile. If your address isn't on the suggestion list, please click the" Enter address manually." option to enter your completed address. Please see this screenshot for your reference. Let us know if the issue persists with a screenshot of what you can see from your end, and we'll look further into that for you.

[#17]

Hi Annie,

Thank you for the reply and the screenshot!  This is what I can see from my end - the green 'enter address manually' option hasn't appeared, Thanks again!

[#18]

Hi Mary,

Thank you for following up. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hi,

I have the same problem, and nothing from what you mentioned helps. Did you manage to solve your problem?

Many thanks!

[#20]

I have been attempting to enter my address in my profile but cannot.  The system instructs me to select an address from the drop-down list but my address is not one of the available options.  It does not allow me to enter my address manually.

[#21]

Hi Eugene,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry if you're having trouble adding your address to your profile. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#22]

My city box isn't working and hence I can't complete my profile 

[#23]

Hi RoseLips,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#24]

Hi Joven,

I'm sorry if you're having difficulties adding your address to your profile. If your address isn't on the suggestion list, please click the" Enter address manually." option to enter your completed address. Please see this screenshot for your reference. Let us know if the issue persists with a screenshot of what you can see from your end, and we'll look further into that for you.