Cannot enter the address- (Street)

[#1]

Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too. 

I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further

[#2]

'm having a couple of issue when trying to add my address to my profile. 

First, my city doesn't show as one of the list options when I enter it in the city field. When I enter it completly, it gives me this error. "Type slowly to select a city from one of the options on the list."

Second, my address doesn't show as an option in the list when I type it in. I don't receive an error for this field until I submit the form. I then get the error "Fill in your street address".

I've searched the community and have seen others having this issue and they're told to click on the Add Address Manually link. No such link appears for me. I've tried on different browsers and i've tried clearing my cache and cookies

[#3]

some error is showing in the panal keep the petent in the form ...https://www.upwork.com/ab/flservices/workwith/ashutoshk55

[#4]

Hi Clarence,

I'd like to look into this for you. Could you please share more information via PM so I can check? You can PM me by clicking on my name. Thank you!

[#5]

Hello! I'm trying to set up my profile but I can't find my city. I found others that have the same name, I don't know what the problem is. I tried typing slowly to see if I can enter the address manually, but it doesn't work. I've already tried with different browsers and I can't find a solution.

[#6]

Hi Camila,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello! I'm trying to set up my profile but I can't find my city, I already tried everything but nothing happens.

[#8]

Hi Camila,

Thank you for reaching out. I can see that we've already raised a support ticket regarding your concern. You can access your support tickets here. If you have any further questions please feel free to reply directly to the ticket so the team can assist you further.

[#9]

Hello, I don't see the option to reply there, and the problem appears as "Solved" but it is not solved yet.

[#10]

Hi Camila,

We've escalated a new support ticket on your behalf. One of our agents will be in touch with you soon to assist.

[#11]

Hi there, I am trying to enter my city details for South Africa. Unfortunately, nothing comes up even though I type slowly or try prompting the manual option by entering a non existent address.

Please can you help. I am new to this group.

Regards, Hemali

[#12]

Hi Hemali,

I checked your account and saw that you could enter your address. Can you confirm if you still need assistance?

[#13]

I recently created an account with a different address. When I try to edit it to my correct address, the City field doesn't recognize my correct City nor does it show anything about "enter manually" like I keep getting told to try. I have tried to clear the cache and type slowly like support keeps saying to do, but it doesn't work. How do I get this changed so it's my correct address?!

[#14]

Hi Stephanie,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi, I'm trying to update my old address **Edited for community guidelines** with the new one **Edited for community guidelines**, but the street field is completely greyed out an inactive. I can't apply to roles with an outdated address.

Please, help, 

Anya S

**Edited for community guidelines**

[#16]

Hi Anya,

I checked and can confirm that you've successfully updated your address. You can it here. 

[#17]

I have just set up an account as a freelancer, and when I enter my address it will not accept and says it is not recognized. I have tried putting in my own way and selecting from the drop down list. It will not recognize. I know my address is correct. Please advise how to correct this so that I can proceed with finishing the set up of my profile.

Thank you.

[#18]

Hi Vicky,

I'm sorry you are having trouble entering your address. Have you tried entering it manually, as shown here? This would allow you to enter the street address as you'd like and then fill out the rest of the fields as you normally would. 

[#19]

Hello, 

I just joined Upwork and in the middle of setting up my profile was incredibly frustrated to learn that your system does not recognize the small town that I live in or the street that I am on. I have followed all repeated instructions to type out the street and any abbreviations but none of that will matter unless you the system is not updated to recognize the city I live in. Apparently Upwork doesn't believe in email support either and I suppose this is the best I can do. Seems like the mods are pretty helpful so I guess this is my last resort. 

All in all, not a great start to my experience here on Upwork.

Thanks,

Ryan

[#20]

Hi Ryan, 

Thank you for reaching out to us. I am sorry to hear about your experience and the frustration it has caused. I assure you that I will share your feedback with our team for further review. 

I checked, and it looks like you already added an address to your account. Could you please clarify if you would like to update your address so I can assist you accordingly? 

[#21]

Hi NikolaS

I added a previous address of mine to the system so that I could finish registration and then reach out for support. If I didn't do that I was worried that I wouldn't be able to finish registering. I need to update it to my current address. 

[#22]

Thank you for following up and clarifying, Ryan. 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.