Cannot enter the address- (Street)

[#1]

Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too. 

I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further

[#2]

Hey I have the same problem. I am trying to type and confirm it but it never does that.I wrote my street information as in order and it still not accept it. Could you help me please?

[#3]

Hi Arda,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#4]

Can you help me with that the same issue thanks in advance

[#5]

Hi Gerald,

I checked your account, and it looks like you are already on the profile creation page. Are you not able to select any of the services on the menu or add your skill?

[#6]

Good Day when I reach at address area there was none related to
Philippines particularly from Street an etc.. It was all in US. That is
why I can't save my profile.

Thank you 🙂

[#7]

Hi Gerald,

I checked your account and can see that your country is already set to the Philippines and that you have recently submitted your account for the team's review. Please allow up to 48 hours for the review to be complete. Once you are all set, you should be able to start bidding for jobs in the Upwork marketplace. Let us know if you need further assistance.

Thank you.

[#8]

I have the same problem

[#9]

Hi Dean'S, 

Could you please type your address in the "Start typing your address" field. 

This should auto-populate with different addresses as you type. Once your address shows up in the list, please choose it from the drop-down options. Once you click on your address, the rest of the fields will be filled in. If some of the fields are blank, you can type in the other fields manually. 

Please let me know if this doesn't resolve your issue so that I can assist you further.

[#10]

It wont let me change it.

[#11]

Hi Dean`S,

Just to confirm, are you getting any errors on your end? Or simply the field is not responsive? 
Could you try clearing your cache and cookies or logging in with another browser to change your address? Thank you.

[#12]

Hey there,

I'm having the same issue. My address when entered doesn't appear in the drop down option. 

[#13]

Hi,

Also experiencing issues. My address doesn't seem to exist on the Upwork database, therefore I'm unable to complete my profile.

How Can I resolve this?

Regards.

[#14]

Hi Matthew,

Please start typing your address on the field where it says "Start Typing your Address" and a drop-down menu with suggestion will show to you. Once you chose one of the suggestion everything will be auto populated. If you`re still experiencing any problems with your address let me know, thank you.

[#15]

Hi,

Thanks for your response.

I've done that, but my address doesn't exist on there for some reason?
Therefore I can only enter the wrong address in for the street, with the
rest being accurate, if that make sense?

Thanks.

[#16]

Hi Matthew,

Please send me a PM (click on my name) with your correct address so that I can investigate this further. Thank you.

[#17]

Hi Bojan. I can not save my profile that i completed all steps because i can not write my street adress. Can you help me?

[#18]

Hi Cenk,

I tried but was not able to replicate an issue with writing your address. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? If so, please send a screenshot.

[#19]

Hey Bojan,

I have same problem. Can you help me? I can't enter street

[#20]

Hi Aysegul,

Thank you for reaching out to us. I actually tried but I'm unable to replicate the issue with writing your address. Could you please try clearing your cache and cookies or logging in with a different browser? Let me know if the issue persists and I'll look further into that for you. If you can provide screenshots of what you can see from your end, that would be extremely helpful.

[#21]

I am having the same issue trying to enter my address while completing my profile. I filled in all the information and lost it all because I could not get the address to work.

The only address that auto-populates with my street address is in California and I am from Texas.

I have tried all of the troubleshooting suggestions to no avail.

This is very frustrating!

[#22]

Hi Pamela,

We'll have one of our agents reach out to you directly to assist you with completing your application form!

Thank you for reaching out to us. 

[#23]

I am having a similar issue; I'm traveling right now and now I can't change the country in the address field, to match my actual residence. 

[#24]

Hi Kitty,

Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

Thank you!

[#25]

I have the same issue.  I cannot proceed to the next step as the site will not accept my address as valid and it absolutely is.  I tried typing it out in different ways as my street name is a number and nothing will work, nor will it accept my state.  Sounds like this system needs to be updated.  

[#26]

Hi Katherine,

Could you please try entering your address manually by clicking here?

Thanks!