Cannot fund milestone to a freelancer

[#1]

Hi, i can't fund the milestone to a freelancer, i have tried to created a new order but it's still failed. 

We used Paypal to pay the milestones, i did transferred successfully for other two freelancers yesterday, only failed the last transaction, could you please look into it?

[#2]

Hi Kenneth, 

I checked, and it looks like you were able to update your open contracts. Is there a specific contract where you're experiencing this? If so, could you please share the Contract ID of that contract so that we can look into this for you? 

[#3]

Hi Avery

Contract ID 17018365, thank you!

[#4]

Hi Kenneth,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#5]

Hi Pradeep,

Cjeah provided me a few solutions, but it still hasn't solved the problem. I'd like to give more details of the case:

Screenshot of the error message you are receiving: enclosed
The steps you have taken: 1) Add a new milestone 2) Save changes 3) Fund milestone
The browsers i have tried: Chrome, Microsoft Edge, Apple Safari

Please let me know if you want more information. Thank you!

[#6]

Hi Kenneth, 

Note that even if the ticket is "Closed," you can still reply on the same ticket thread. Posting a reply on the thread will re-open and go to the team's queue. 

I have shared this with the team so they can follow up with you through your support ticket so you can be assisted further.