May 24, 2024 07:23:14 AM by Roman T
Hi there,
I would like to change company details on already generated invoice. When I change the company name, address and VAT nr. in the "My info" settings, only the company name is changed on the invoice. I need also the VAT and address to be different. is there any way to do that?
Thank you.
May 24, 2024 09:01:41 AM by Luiggi R
Hi Roman,
It's not possible to change that information on an invoice that's already been generated. However, you can update this information in your account Settings, and it will be reflected in every subsequent invoice.
May 26, 2024 03:22:51 AM by Roman T
Hi Luiggi,
Can you accounting team manually update the invoice if requested? I had a similar issue in the past and you were able to do that.
Thank you,
Roman
May 26, 2024 03:59:44 AM by Luiggi R
Hi Roman,
Let me escalate your post to the support team for further assistance. They will review your request and let you know if this is possible. You can expect to hear back from an agent via this support ticket.