Client Requested a Refund but Unable to Cancel that Request

[ccde0fb9]

Hi. I have an issue that I am unable to solve. My client requested a refund but we have amicably resolved the issue and now she is unable to cancel the refund and neither am I on my end. How can I ensure that there is no delay in receiving the funds since the request for a refund cannot be canceled by either one of us?

[jhoana2018 · Accepted solution]

Hello Ntokozo,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support ticket here.