Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Hi Nabil,

Thank you for reaching out. I see that the last day of your membership billing cycle was yesterday; your membership is currently in the process of renewing for the new month; let us know if, after 24 hours, you haven't received your Connects, and we'll gladly assist you further. 

[#3]

Hello,

I tried alot i can't buy connects. I am from Pakistan i am using debit card and just started on Upwork.

whenever i am trying to buy connects error shows: Your payment could not be processed. Please choose an alternate payment method or retry again later.

Looking forward.

Thanks,

Mohid

[#4]

Hi Syed, 

Thank you for reaching out to us. Could you please try an alternate payment method or retry again after a couple of hours? If the issue persists, please share a screenshot from your end so that we can look into this further and assist you accordingly. 

[#5]

Hlo sir please give me guide for this work I need a job 

[#6]

What's the best method to proceed? Should I use a credit or debit card? If so, what is the process to use them? I need some guidance on the most suitable approach to buy Upwork connects efficiently.

[#7]

Always better to purchase connects through the earnings from Upwork.

There are always exchange differences there when withdraw the amount from  Upwork. Also if you use credit / debit card for connects purchase same exchange difference will be there too. I meant the difference between the market rate and the Upwork's bank rates.

[#8]

You can always use your card for purchase. 

[#9]

Yes

[#10]

There is a need of connects in upwork, so help me to buy or collect connect in upwork 

[#11]

Hi Chintu, 

Thank you for reaching out to us. Could you please clarify if you need any assistance with purchasing Connects? 

[#12]

Hello! Dear

How do I buy Connect in new condition? Tell me about this in detail?

- Jobayer Hossen

[#13]

Oh Okay 

[#14]

Hi! I have been receiving an email monthly that 10 connects has been added to my account. Howver, whenever I am checking, it's still zero. Can anyone help me regarding this matter? Thank you so much!

[#15]

Hi Venus,

Thank you for your message. I checked your account and I see that your monthly billing cycle starts from the 10th of every month. That said, you should receive your free monthly Connects within 24-48 hours after the start of the new billing cycle every month. I can confirm that the monthly Connects were credited to your account for the months of March and April. Feel free to message us if you need further assistance.

- Pradeep

[#16]

Hello! Dear

How do I buy Connect in new condition? Tell me about this in detail?

- Jobayer Hossen

[#17]

Hi Md Jobayer,

Thank you for your message. You can purchase additional Connects by following the below steps:

1. Go to Settings > Memberships & Connects
2. Choose Buy Connects

You can refer to this help page for more information. 

- Pradeep

[#18]

I need help for more connects

[#19]

There is no option other than buying them.

[#20]

Hi,

I applied for a job but after some time the job was deleted but I did not receive the connects back. Please check and refund my connects.

Thank you

[#21]

Hello,

I understand that you're concerned about the connects used to apply for a job that was later deleted. Normally, when a job is canceled or removed by Upwork for violating the platform's Terms of Service, freelancers who applied to the job should automatically have their connects refunded.

Since I don't have access to Upwork's platform data, I can't check the status or initiate a refund of your connects. Here’s what you can do:

1. Check Connects History: Look at your Connects History within your Upwork account to see if the connects have already been refunded.
2. Review Upwork's Policy: Sometimes there can be a small delay in the automatic refund process; reviewing Upwork's Connects policy might give you more insight into the expected timeline.
3. Contact Support: If you do not see the refund, or if there's an issue, the most effective next step is to contact Upwork's customer support team directly. They will be able to check the job in question and issue a refund if applicable.

Remember to provide them with the job posting title or URL if you have it, and any relevant details about your application submission.

[#22]

Hi Muhammad,

Please be aware that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. However, it looks like you're referring to a declined proposal by a client, and the job post itself has been closed. Declined proposals do not qualify for a Connects refund, and you'll be charged as usual.

You can find more information about how Connects works here. Thank you for reaching out!

[#23]

Hello everyone! Can you help me how does connection work?

[#24]

Hi Geneva,

Thanks for reaching out! I understand that you wanted to know more about Connects. You can use Connects to let clients know you’re ready to work on their projects in several ways. You can:

• Submit proposals to a specific job post. The number of Connects you need to use varies per job and we consider a range of factors, including project size, scope, and market demand. There are some jobs where you won’t need to use Connects at all. We’ll show you the amount in the job posting, so you’ll know how many Connects you’re using when you submit your proposal.
• Boost your proposal to put it at the top of the client’s list. You can use extra Connects to make your proposal stand out more to clients and let them know how serious you are about wanting their specific project. You can choose the number of Connects to bid but the winning amount will vary because you’re bidding against other freelancers. To learn more about how boosted proposals and the bidding process work, go here.
• Turn on your availability badge. The availability badge lets clients know that you’re available right now for work. It is shown to the general marketplace when clients look for freelancers. The weekly number of Connects needed for the badge fluctuates based on demand. You can control the amount of Connects you use for the badge by setting the maximum Connects that you’re willing to use each week. Connects will be used in the order you get them and unused ones will expire after one year.

To learn more about Connects, please check out this help article. 

[#25]

 My monthy billing cycle ended this month and I didn't receive ten free connects please is there anything I did wrong.

[#26]

It may take a couple of days since your renewal date for your Connects to reach your account.