Jan 11, 2020 12:58:44 AM by Dmitry K
Hello. I registered my account on Upwork through the Google account. Desktop App doesn't allow me to log in by this option. It says: this browser or app can be unsafe, try to refresh the page and try again. This advice doesn't help. What's the solution?
Jan 11, 2020 01:17:33 AM by Aleksandar D
Hi Dmitry,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 11, 2020 03:27:14 AM by Aleksandar D
Hi Puguh,
I shared your issue with our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 12, 2020 05:57:51 PM by Avery O
Hi Rangga,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Jan 13, 2020 02:20:41 AM by Goran V
Hi Craig,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your Desktop app. Thank you.
Apr 17, 2020 04:39:12 AM by Avery S
Once they get a solution, can they please post it??? It's a terrible business idea to leave this problem unsolved in this forum. If they figured out how to solve it, just post the solution! don't make me call the service team too!!
Apr 21, 2020 06:17:13 AM by Jaka Č
i cannot login too. Loading bar continues to rotate, but nothing happens. Please help!
Apr 21, 2020 06:33:21 AM by Vladimir G
Hi Jaka,
I'm sorry about the issue you're having. Please follow the steps I've shared with Alice below and let us know if you are able to access and use the Desktop app.
May 19, 2020 08:39:35 AM by Aldo B
I am also facing the same issue. Unable to login desktop app via Google SSO.
May 19, 2020 10:33:52 AM by Bojan S
Hi Aldo,
Please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Thank you!
Jan 14, 2021 11:27:14 AM Edited Jan 14, 2021 11:30:51 AM by Milan S
I have it solved on the way that I disconnected my gmail account!
Thanks!!!
Mar 8, 2020 10:37:53 AM by Rangy T
Hi,
I am having an issue on Desktop App while trying to access after installing the app.
It shows only "Redirecting"
Thanks for the support. 🙂
Mar 11, 2020 10:36:32 AM by Leslie O
Hello,
I am having an issue on the Desktop App while trying to access after installing the app.
It shows only "Redirecting"
Any help would be appreciated.
Mar 11, 2020 09:32:26 PM by Avery O
Hi Yegor,
Could you please log in to your account through a browser, and go to Settings > Connected Services? From there, please disable Google Sign-In. Afterward, please try to log into your Desktop app by using your Upwork account credentials. Let me know if the issue persists.
Mar 16, 2020 08:44:25 PM by Daniel E
Mar 17, 2020 09:07:21 AM by Pedro N
Thank you!
This suggestion worked for me too.
I was able to connect after disconnecting my Google account.
Mar 14, 2020 12:20:38 PM by Tyler R
That is EXACTLY the same problem I'm having. Where do we create a service desk ticket?
Mar 14, 2020 05:25:11 PM by Joanne P
Hi Tyler,
Could you please try logging into your Upwork account through a browser, and go to your Settings > Connected Services > and disassociate your Google from your Upwork account. Once done, please try logging in through the app with your Upwork credentials. If the issue persists, please let us know so that we can assist you further. Thank you!
Mar 14, 2020 05:36:19 PM by Tyler R
Mar 14, 2020 06:47:02 PM by Joanne P
Hi Tyler,
Upwork has a Freelancer Mobile App, but it doesn't support time tracking. I'll be sure to share this with the team. Thank you.
Mar 16, 2020 04:27:41 PM by Shahwal R
if you got the solution of this problem please tell me i am also facing this same problem.
Mar 19, 2020 04:16:01 AM by Goran V
Hi Sofian,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.
Mar 29, 2020 09:04:49 AM by Raphael P
I have a similar problem because I log in with my google account but it stays on loading screen forever. I literally waited up to 4 hours waiting for it to log-in. Please help me!
May 2, 2020 03:39:10 AM by Aleksandar D
Hi Vladimir,
Could you please log in to your Upwork account through a browser? From there, please go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists.
Thank you.
Jun 17, 2020 04:13:46 PM Edited Jun 17, 2020 08:31:34 PM by Joanne P
Please someone help! I am trying to login to my account (**Edited for community guidelines**) but it's stuck on google authentication. That was fine for awhile but I recently closed my google account and now cannot login to my Upwork account. When I search help I find that I have to disable google authentication in Connected Services but I have to login to do this! Ugh...I can't login! Please help!
Mike
Jun 17, 2020 08:35:05 PM by Joanne P
Hi Oki,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Feb 25, 2020 04:31:30 PM Edited Feb 25, 2020 06:32:50 PM by Avery O
Hi.
I have similar registered my account on Upwork through the Google account. Desktop App doesn't log in by this option. It says: please wait some minutes and It remains like this in hours, no error and no login, try to refresh the page and try again. This advice doesn't help. What's the solution?
Feb 25, 2020 06:35:43 PM by Avery O
Hi Ahmed,
Could you please try logging in to your account through a browser, and go to your Connected Services page (Settings > Connected Services), and unlink your Google account from your account. Once done, please try logging in with your username and password to see if the issue persists.
Feb 26, 2020 04:12:17 PM by Christian F
Hi Team,
Need help, I have downloaded the recent desktop app but when I try to log in, error message says that it is connected to a google. Then I sign in to google but it is not letting me through 😞
Thanks
Feb 26, 2020 05:02:10 PM by Avery O
Hi Christian,
Please log in to your Upwork account through a browser, and go to Connected Services (Settings > Connected Services), and unlink your Google account from your Upwork account. Once done, please try logging in with your username, and password on the desktop app, and let me know if the issue persists.
Feb 26, 2020 05:01:39 PM by Christian F
Hi All,
Need help. I have successfully downloaded the adesktop app and my problem is about loggin IN.
When I log in using my username, it says the account is connected with a google account then forced me to log in using my google account but when I do log in, it just went straight to the ...please wait staus and not even connecting. See screenshot please.