Desktop Time Tracking app not working

[nicolasrica]

Hello there,

since yesterday, the desktop time tracker application is not working and I keep getting this infinite spinner saying "Checking if the connection is secure".

**Edited for Community Guidelines**

[williamtcooper]

Hey Nicolas, are you on a secure router that is running? Thanks!

[nicolasrica]

Yes, the same I've been using since I came back to Upwork this year. Everything was running smooth untill yersterday.

[williamtcooper]

Try rebooting your connection device, and if that doesn't work you may need to try another device.

[mayalee99]

Hello Nicolas; I had the same problem a few days ago you can reinstall it or search for an update that did it for me.

[nicolasrica]

Thanks Mariam, unfortunatelly it didn't work.

[NikolaS]

Hi Nicolas,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[nicolasrica]

Thanks Nikola, I'm working with the suggestions from one of your team's members, no luck yet but we'll see what happens.

Appreciate it.