Did not receive connects after interview

[#1]

Hi!

I got interviewed around 36 hours ago for 2 PROPOSALS that I submitted. (Did not work with these clients before), but I only received 10 connects. Can you please check?

Also If I get invitation from clients who I never worked with, do I get connects?

Thanks
Hadi

[#2]

Hi Amber,

Thank you for your message. I am sorry to hear about the issue while updating your phone number. I see that you are already communicating with the support team via a ticket here for the same concern. They are already investigating your concerns and will reply at the earliest. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you

Pradeep

[#3]

Yes Respected Ma'am my Account Was Suspended😥😢😭

But its ok Now

[#4]

Hi Respected Upwork Team 

On 11/01/2022

I Apply for Jobs and get invited for two of them.

But i didn't Get my Free Reward Connects.

Even i not Met the maximum REWARD QUANTITY 

THANKS 

REGARDS 

[#5]

Hi Majid,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[#6]

Hi Respected Sir did Not Received till Yet

[#7]

Hi Majid,

Please reach out to me via PM (click on my name) with more details about the Connects you're referring to, so that I can assist you further. Thank you.

[#8]

Hi Sir Did you Recived My Message

[#9]

Hi Majid,

Yes I did and I just followed up with more details, thank you.

[#10]

received an email regarding free connects but did not get any

[#11]

Hi Mohammed,

Your new cycle will start on February 8 and then you will receive your 10 free monthly Connects. To view when your cycle starts go to Settings > Membership & Connects > Current Billing Cycle. Thank you.

[#12]

Hi Goran V, I got interviewed for two different job postings but I didn't get free connects for both. Can you please help?

[#13]

Hi Kulwinder,

I've just shared your concern with the team and one of our agents will be reaching out via a support ticket to further assist you.

[#14]

Thank you so much Luiggi R! I have received my connects. 

[#15]

Hi ! I got interviewd on 12 February  but did not get my free connects. Why is this happening? This is the third time that I am having ths same issue. Please help!

[#16]

Hi Kulwinder,

Thank you for your message. I checked and I see that the free Connects are already credited to your Upwork account for the job interview on Feb 12th. You can check your Connect History page for more information.

Thank you

Pradeep

[#17]

Thanks for the quick response. Yes I got connects but that were for different job. I am attaching the screenshot below for which I didn't get the connects. Thanks.

[#18]

Hi Kulwinder,

Thank you for your message. I checked the job and noticed that there was no interview done for this job. The client directly sent an offer that does not qualify for the free Connects. Free Connects are offered to jobs where you submitted the proposals and you respond to the interview message from clients before they send an offer to you. This is not applicable to job invitations or direct offers sent by the client.

Thank you

Pradeep

[#19]

Okay! Thank you so much for quick information. I was not aware of this.😊

[#20]

Even me, Upwork nolonger gives me connects at all. Not even once in a week, am wondering what has changed yet I get interviewed at least more than 3 times in a week 😔😔

[#21]

Hi Okwir,

I can see that you've been awarded Connects for winning job interviews. You can check this by going to Settings > Membership & Connects and clicking on "View Connects History". From there, you can filter by credits only and up to the last 90 days, to view awarded Connects in that period. If there's a specific job for which you did not receive Connects that should've been awarded, feel free to let us know, and will be happy to assist you further.

[#22]

Hi guys
Today I received an email stating that I received free connects, but they aren't displayed in my profile. Is this a bug?

[#23]

Hi Upwork Team.

I am facing the same issue again. I am not getting my free connects for my recent interview even after satisfying all terms and conditions like:

1. Did not get more than 50 connects in one week.
2. More than 48 hours passed.

If you want anything else from my side please let me know and solve my issue as soon as possible.

Thanks

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#24]

Hi Sethi,

It looks like the proposal you're referring to was sent on March 15th. Please check March 16th on your Connects History.

[#25]

I really apologize that I've provided the wrong project screenshot. Let me provide you with the correct screenshots.

Please see the new images attached to this answer.

Thanks,

Dik**bleep** Sethi

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#26]

Hi Sethi,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.