Direct contract payment debit from client

[#1]

I have. A client I brought through direct contract 

He lives in Hungary when I sent the contract to him he said he made payments but he was Debited and it does not reflectd on the contract 

He fund the contract but did not show 

[#2]

Hi Ojedokun,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please consider following up on the ticket so that our team can assist you further.