Retired Team Member
Hi Constantin,
I would like to clarify that the process you're referring to is working as designed.
With Direct Contracts, you can create and send contract proposals to your clients that don't have Upwork accounts. Your client will be asked to create an Upwork account. Just like your other contracts on Upwork, your client deposits project funds in escrow before the contract starts. When you've completed the work, you'll request payment from your client.
To learn more about how Direct contracts work and how to manage them, check out this Help Article. Thank you.
Retiring Moderator
Hi Hasan,
If you can't access your support ticket, please try checking your email as you should be able to access all of your support tickets from there. Kindly continue communicating with the team from there as they're the ones who can best assist you.
Community Manager
Hi Zlatko,
One of our agents will reach out to you via support ticket in order to assist you with your Direct Contract.
Community Manager
That's right, Jonathan! There is no need to end the contract in order for the payment to be released.
Retired Team Member
Hi Michael,
I certainly understand why you're upset and I'm really sorry to hear about this unpleasant experience. I have checked your account and I can't seem to find a Direct contract. Since no contract was created on Upwork, this doesn’t fall under Payment Protection, and we will not be able to help you chase after the client to pay for the work you've submitted.
With Direct Contracts, you can create and send contract proposals to your clients who aren’t on Upwork. Just like your other contracts on Upwork, you can have a fixed-price or hourly contract, and your client will deposit project funds in escrow before the contract starts. When you’ve completed work on a fixed-price contract, you’ll request payment. We’ll release fixed-price funds to you after the client accepts your request. In general, please don’t start working on the project unless a contract has been created.
Don't hesitate to check this help article to be more acquainted with how Direct Contract works.
Retired Team Member
Hi Hussein,
Thank you for reaching out to us. It would be best if your client would reach out to our support team in order for us to troubleshoot the issue from their end. Kindly refer them to this link for guidance on how to contact support.
Retired Team Member
Hi Hira,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Retired Team Member
Hi Amir,
Thank you for your message. Here are the answers to your questions:
1. Freelancers are charged a 3.4% payment processing fee. For example, if your earnings are $100 you’ll be charged a payment processing fee of $3.40 USD. You are not charged a freelancer service fee, only the 3.4%.
2. Clients do pay a payment processing fee. It’s 3% of the freelancer’s fee when you use a credit card, debit card, or PayPal. For example, if your freelancer invoices you for $100 and you pay with a credit card or PayPal, you’ll pay a $3 processing fee (3% of $100). If you use your checking account, you’ll pay a flat $0.50 USD for each payment you make.
3. Client will have 14 days after the freelancer submits the payment request to accept or decline and request changes on the contract.
Feel free to message us if you need further assistance.
Thank you,
Pradeep
Retiring Moderator
Hi Amir,
Please note that for privacy reasons, we cannot share information about another’s user’s account which we hope you understand. Please ask them to contact us directly on any social media they prefer and we will be happy to help.
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