Direct contract

[badorl]

I tried to login into my account today to send someone who wanted to give me a job outside upwork a direct contract proposal, but to my disappointment I notice Direct contract is not functioning on my account again? What could be the cause?

Could it be that the upgrade/maintenance that upwork team want to carry out is the reason it's not functional, or the feature has been axed from my account.


Please I need a quick response.


Thanks
Regards

[LuiggiR]

Hi Haider,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[m_umeryounis]

Hello to Upwork Community, 

I had 2 Direct Contracts that got canceled by Upwrok Customer Support on 22 April 2024. 
As per the guidelines, the money should have been returned to my client from Upwork Escrow by 22 April 2024, but as of today 2 May 2024, nothing has arrived in my client's account. I have already done the work and the assignment is complete, but Upwork Escrow from the looks of it has the money.

 
I then created a new contract with the same client email, my client as instructed has created the Upwork account on the email and now Upwork asks him to pay the entire sum again along with the additional fees. The client is willing to pay, however, there is nothing in the account when the guidelines and everything else say the money should have been returned by 22 April 2024 (Or within 5 business days). I have seen the client's bank statement and the money isn't there. 

Something to add is, my client didn't have an Upwork account when these two contracts were created. 

And there is no way to contact Upwork support on this matter. The support seems to be down so I can't talk to a speciality on this matter. I have been trying to reach them out via all support options for 2 days and all the say is there is a technical problem please try in a minute. 

What should I do? Any advice on the matter would be highly appreciated. 

https://support.upwork.com/hc/en-us/articles/360025040794-Direct-Contracts-with-clients

[LuiggiR]

Hi Mohammad,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d6525493]

I checked that upwork direct is now showing on profiles and when i add hours on direct contract then it also shown on profile. So, does this mean it has an impact on Upwork stats? Do clients have option to give us review on direct Contract? If yes, then does that mean review will also shown on profile and will makes an impact on upwork stats.

[LuiggiR]

Hi Aniqa,

Yes, after the recent update, clients are now required to create an Upwork account when they are invited to a Direct Contract, and they will have the same impact on your metrics as other contracts. You and your client can leave each other feedback, which can impact your JSS score and Rising Talent or Top Rated status, and the number of contracts and dollar earnings will be counted in your totals.

[d6525493]

Ok thanks for the information

[59c80c2e]

Hey,

I recently sent a direct contract to a client. I was supposed to start working on the project today.

Initially the status said: "waiting to be accepted", but now it says "pending".

What does that mean and is there some action required?

[9234605a]

I am ready

[PradeepH]

Hi Renas,

Thank you for your message. I checked the Direct contract you mentioned and it appears that we are waiting for the client to accept and fund your contract. Once the contract is accepted and funded, it becomes active. You may want to reach out to your client to remind them to accept the contract. 

- Pradeep

[9234605a]

Yes

[9234605a]

Yes

[9234605a]

What is the topic of the work ?