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hpmurafuku
Community Member

Direct to Local Bank Withdrawal Still Pending

My earnings been withdrawn automatically last 08/23/2023 on the bank account I chose. However, upon waiting on my earnings to reflect on my online banking, I got locked out and called the bank to reset my password and check my balance. That's where I discovered that my account was still restricted because it's still not verified, I also asked if there is any balance on the account but the customer service rep said that any money that will be transferred to a restricted accounts will go back to where it came from. So I waited a couple of days to check if it will be refunded to my Upwork account but no. It's been 10th day today and I haven't get my first earnings. The bank account was already closed also. The last person I talked to said that they should track where did the money go but never got a reply again. Please help.

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Hazuki,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
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