Direct to Local Bank withdrawal not received

[#1]

Hey,

After week of withdraw, ( 2 days after expected day of delivery ), I don't get a payment. In bottom email about payment status there is info: "If you did not initiate this payment, please contact us immediately." 
So I ask there on forum, because I have not found any contact form on UpWork.

I am not sure why it take so long, my eariler payment was in time.
If is there is some support for payment can I ask for email contact or how that works there..

[#2]

Hi! I have withdrawn my available balance from Upwork last June 10, 2022 only to find out my local bank account was closed last May 30, 2022. Is there a way I can retreive the money? Please help - I need it immediately! Thanks in advance

[#3]

Hi Dana,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If your bank account is already closed, your funds will be reversed after 8 business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.

Thank you,

Pradeep

[#4]

I have the same problem, please look into it. I've sent support tickets too, but no one is responding. Hoping for the best, thank you.

[#5]

Hello, it has come to my attention that the funds are not yet reflected in my Upwork account/report page after 8 business days. May you please check into it? Thank you.

[#6]

Hi Dana Fatima,

I checked your account and it looks like you have already submitted a support ticket to our team. Please allow them time to review. One of our agents will update your ticket and assist you further. 

[#7]

Hello,

I have not yet received a support from your appropriate team that is able to assist with my concern. It has been long overdue, kindly look into it. Thank you for your assistance.

[#8]

Hi Dana Fatima,

I checked your account and it looks like you already have an open ticket. Please allow time for the team to review and update you directly on your open ticket to provide further assistance. 

[#9]

Hello,

The concern has been solved. Thank you for all your assistance.

[#10]

I am a top rated freelancer. I widraw my funds today at 11:44am(Philippine time). And received a notification email that my payment request is already processed. But i checked my Local Bank, funds is still not in my Bank Account. What happen?

Please response immediately if you have time. 

Thank your,

Rosemarie Antonio

[#11]

A minute ago. I check again my Local Bank. My Funds is already in my Bank Account.

Thank you. Problem resolved!

[#12]

Hi Rosemarie,

Glad to hear that the issue is already resolved. Feel free to message us if you need further assistance.

Thank you,

Pradeep

[#13]

Hello sir,

I initiated a withdrawal on June 7th , but I've not received my processed payment for over 9 days now...hope you don't mind looking into this issue

[#14]

Hi Onuoha,

Thank you for your message. I am sorry to hear that you have still not received your fund withdrawal initiated on June 7th. I will be happy to assist you to trace your funds if you do not receive your funds in the next 24 hours. Feel free to message us in case you do not receive your funds in next 24 hours.

Thank you,

Pradeep

[#15]

Hello

How do I open a support ticket? I've been trying to reach the upwork support but I found only the help bot. Could anybody help me , please? 

[#16]

Hi Onuoha, I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive.

A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot. If you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.

[#17]

I've tried most of the options here  but nothing seems to work..

I need support because I initiated a withdrawal on June 7th but I've not still received the payment..I went to bank because this has never happened before but they said they didn't receive any money.

[#18]

Hi Onuoha,

Thank you for your message. I am sorry to hear about the fund withdrawal. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#19]

Hi Upwork Support Team,

I’m facing the same issue. On 14th June I requested for payment through a direct local bank, and Upwork emailed me that the payment has been processed and received estimation from 15 – 17th June (Upwork Ref ID 486675516). As of now, I haven’t received my payment. I have also contacted the local bank, but they tell me to contact the Upwork because the bank is only a recipient of funds and is passive. This has never happend before and usually I received the payments in my bank account within 5 minutes after I got the confirmation email from Upwork. 

Can you please look into this matter? Your assistance will be highly appreciated.

Thanks & Regards,

Ammar

[#20]

Hi Ammar,

I checked and can confirm the transaction you're referring to was successful on our end. Direct to Local Bank payments take up to four business days to arrive at your bank. If more than 8 business days pass and you still haven't received your funds, please let us know.

[#21]

Hi Andrea!

Can you please check also if my withdrawal last June 15, 2022 was successfully processed by upwork? I did not get an email saying it was processed. Attached below is the transaction details. Also, I've been trying to get support but I have not received a single reply. Thank you and God bless!

**Edited for Community Guidelines**

[#22]

Hi Kristine,

Thank you for following up. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#23]

Hello Nikola

Yes I created a ticket via get support since june 16 but up to now, no one has responded yet. I have not received even a single reply of confirmation if my transaction was processed or not. Please follow up on this one. Thank you and God bless!

[#24]

Hi Andrea,

It's day 8 and still not received the money in my local bank account. Can you please look into this.

Thanks

Ammar

[#25]

Hi Ammar,

Thank you for reaching out to us. I would like to clarify that only business days are counted. Weekend days are not counted. You should receive your funds by the end of this week. If you still don't see your funds by then let us know and we will assist you further. 

[#26]

Hi Nikola,

Thank you for the reply. I have received the funds in my local bank account this morning.

Regards,

Ammar