Direct to Local Bank withdrawal not received

[1f2a8d2c]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[agorushkin]

Hello. I have a similar situation. I sent funds for direct transfer on December 1st, but I got the wrong RUT document number in Chile. Yesterday I specified RUT correctly and sent the second transfer, which arrived today. Could you help me with this? Thank you!

[ArjayM]

Hi Alexander,

I'm sorry to learn that you still haven't received your funds. I have checked and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[hazeltupas]

Hi! I withdraw funds yesterday, December 12th, and the funds is still not reflected in my account. In my previous withdrawals, I always get the money the same day after it was processed. Is there anyone here who are having the same issue with BPI? Thanks!!

[ArjayM]

Hi Hazel,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further.

Please also note that bank holidays both in the U.S, and in your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[raulvonline]

I received a notification from upwork regarding payment for a monthly contract im working, but Im looking at bank account and nothing is showing regarding it. I did receive a payment 2 weeks ago so i know its valid, but the payment today that it tells me it sent is not anywhere on my account 

[ArjayM]

Hi Raul,

Thank you for your message. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further.

Please take note that bank holidays both in the U.S, and in your location may affect these withdrawals. In the meantime, you can read this help article for more information about Direct to Local Bank Timing and Fees.

[hazeltupas]

Thank you, Arjay! My apologies for not being able to update this query. I got the payment later that day at around 10AM, PH Time. Thank you for replying.

[PradeepH]

Hi Hazel,

Happy to hear that you have already received your funds.

Thank you,

Pradeep

[abdurrahimcs50]

Dear Upwork Community,
I made a payment withdrawal from Upwork on Sunday with my correct bank account number, but I still haven't received any payment.

Please help me. Why has it been delayed, or is the payment still pending? And how can I see my status?

Regards,

Md Abdur Rahim

[williamtcooper]

Hey MD, it takes a minimum of 2 business days to receive payment in the USA and wouldn't surprise me if it took longer in other countries. View your transactions in your Profile to see the status. Have a great day!

[abdurrahimcs50]

Hey William, thank you so much.

[ArjayM]

Hi MD Abdur,

I checked this for you and can confirm that the transaction was successful on our end. Just to clarify, please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further.

Please be reminded that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[bonnzkie]

My balance didn't go through on my bank account since yesterday. I received a notification that the payment had been processed.  What should I do?

[PradeepH]

Hi Iris,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[zain165]

Hi, Upwork fam! 

One of my payments is stuck somewhere, I withdraw on 2 Dec and the expected date was 5-7 December but I've not received it yet. I've tried calling my bank but they are unable to trace the payment. 

Usually, this doesn't happen but this time it is taking too long, I took another withdrawal today and received payment in an hour but I don't know where the previous payment is stuck is there any way someone can help tracing my pervious payment (which I withdraw on Dec 2, 2022) 

Thank you! 

[engrzunuran]

I have never experienced such uncertain situation. But i recommend you to generate a support ticket to get this matter resolved

[henryvierag]

I have the same problem, I wrote to upwork help but it's been 3 days and they don't respond. The week is over and the Upwork team is not responsible

[PradeepH]

Hi Muhammad,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[zain165]

Okay, Thank you. I'll wait for now. 

[zeeshan-005]

Salaam Bro Did You recevied Your payment That You withdraw 2nd December ?

[zain165]

Hi Pardeep, I hope you are doing great. It has been 8 days now but still has not received my payments (Withdraw on 2 December). Can you please investigate and help? Thank you! 

[LuiggiR]

Hi Muhammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[zain165]

Thank you 

[zeeshan-005]

same with me and it is my 1st upwork payment that i withdraw at 2nd December and still not recevie i have another payment that i can withdraw but wait for the 1st one so i did not wthdraw yet and open a ticket 34 hours ago but no response there and when i posted here just get a copy paste answer from Andrea 

[zeeshan-005]

 i withdraw my 1st payment $86.90 at 2 December but still not received in my local bank account ,i received an email after that where expected delivery date mentioned  5 to 7 December and today is 8.Yesterday i open a ticket 38012484 but now almost 30 plus hours and i did not get any response .i contacted twice to my bank but they said no payment transfered or pending .

can You please check what is the status of my payment .i really need that and it is my 1st payment That i withdraw from Upwork .So please can You check the status of my payment and when it will be proceed .
I shall be very thankful to You .
Regards

Zee