Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[isaiahfox]

Hello, 

I am unable to find a way to submit or open a support ticket to update the phone number. The only way I was able to get in was to reset my password and have the 6 digit verification sent to my email. But the prompt on my pc and mobile for verification often asks for my old number. Also, it would be difficult to for clients to contact when I submit proposals if my phone number is outdated. Please help me to submit a support ticket to update the contact information. 

Kind regards,

Isaaiel Fox

[AndreaG]

Hi Isaaiel,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[PradeepH]

Hello AaDonna,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.
Pradeep H

[mariemimix]

I changed countries and I don't have access to my old phone number anymore, I'm trying to change it from Settings but accessing Settings requires PIN sent to my old phone number. Please help

[BojanS]

Hi Mariem,

We’ll have one of our agents reach out to you directly to assist you with your request. 

Thank you for reaching out to us. 

[mijoro_dev]

Hi,

I changed my phone number a long time ago and I can see it on the setting page,

However, when I am trying to use another navigator or when I am in the IOS app, it asks for confirmation and sends the verification code to my old number that I don't use anymore.

What can I do so that Upwork will use my actual phone number(which is already on my contact info) for verification code?

Thanks

[JoanneP]

Hi Pety Ialimijoro,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[annevallesmac]

Hi! I lost my phone and I need to change my phone number in upwork so I can receive OTP via text.

[AndreaG]

Hi Rose Ann,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[c_valencia_monto]

Hello, I had to make this account just to contact support. I can't log into my account because Upwork is requiring me to verify by text message. I have a new phone number and I cannot do this. How can I access my account? I need access ASAP

[AndreaG]

Hi Camilo,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[nikolalazareski]

I broke my phone and i cant access the settings on my Upwork acount because of the Authenticator App. Any help is greatly appreciated

[BojanS]

Hi Nikola,

We’ll have one of our agents reach out to you directly to assist you with this concern. 

Thank you for reaching out to us.

[austinsworkspace]

When making my upwork account it says my phone number is already in use by another account, however I only had one other account and I've already closed that one and I don't think it had this number anyway as I recently bought a new phone. So I don't know who could be using my phone number but I could easily verify that it's my number if they just gave me that option. What should I do?

[LuiggiR]

Hi Austin,

I'm sorry for how this could've inconvenienced you. We'll have one of our agents reach out to you via a support ticket to further assist you. As a reminder, having multiple accounts is a serious violation of the Upwork TOS.

Thank you.

[2ea4a9fe]

Hi,

I have been locked out of my personal email and also locked out of my old phone number.

I have been using Upwork for a long time and don't want to only have limited access.

I can't sign into the settings part of my account.

Could you please help me with this?

[NikolaS]

Hi Ali,

I shared your report with our team and one of our agents already reached out to you directly via email to assist you further.

[94d2dc6f]

Dear Administrator
I'm Muhammad and I'm new to upwork. It's been 2 days that I've been trying to sign into upwork but it won't verify my phone number, it always says "Something went wrong. Please try again later". I don't really know what to do right now. I would be glad if you could help me with this.

[g_vasilevski]

Hi Mohammad,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your phone verification. Thank you.

[mcmx]

HEllo Good DAy!... Please help I have problem on getting paid and going onto my settings cause it need 6 digit code into my phone number sad to say i lost my phone number i cannot access the code.. waht to do.. please help

[AndreaG]

Hi Mark,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[mcmx]

Hello Mam.
Thank you... Thank for the update.. will wait for it mam.. thank you again mam Andrea.

[2a05e540]

Hello! I am trying to finish my upwork account, however everytime I try to enter my phone number and send the code, it gives me an error message of, "Something went wrong. Please try again later."

I have tried using a desk top, a laptop, and my phone, but they are all giving me the same message. I have also tried with wifi and without wifi in case it was a connection thing. I have also tried on chrome as well as safari. Any help would be appreciated. Thank you!

[JoanneP]

Hi Tracey,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[f7a02a33]

I am currently travelling and no longer have access to my verified number, as my phone contract has come to an end. I simply use wifi on my phone at the moment and can't receive any texts as my number is no longer active.

When I return to the UK in a year I will get a new number but have no need for a phone until then as can get by just fine with whatsapp etc.

Please advise how I can continue without access to my old number / verification code?