Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[AndreaG]

Hi Jose,

Someone from our team will reach out to you via support ticket in order to assist you.

[5795ce1c]

I have an account in upwork but when I try to log in, it asks me for a verification code that is never sent neither by text message nor email. I already checked the spam folder. I had to create this new account only to be able to write here for support.

[AndreaG]

Hi Vicente,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[5d724dcb]

I am trying to verify my phone number and it will not go past the code. Now it won't even resend the code at all. 

What do I do?

[williamtcooper]

Kirstie,

Most computer systems are programmed for 3 tries within 24 hours. Try again tomorrow and this time type the code and don't copy / paste because extra invisible characters can be picked up. Have an awesome day!

[ArjayM]

Hi Kirstie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[80d8f36e]

I didn't receive a text message verification code

[ArjayM]

Hi Asif,

I'm sorry to hear that you're having difficulties receiving a verification code via text. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[2527915d]

Greetings all,

I am not receiving the text verification code that is needed to create a new account. Have others encountered this issue? Unfotunately, this means I can't complete my profile. 

[ArjayM]

Hi Jacqueline,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[f49dd624]

I am having the same issue, and it's actually VERY aggravating! I just want to use your site, and this CONSTANT txt verification with NO other options to verify is a complete UI hindrance. Please have some discussions with your security team as a lease needs to be put on them to discover what's keeping people safe and what is just a stupid and plain to see obstacle that by the comments here,....A LOT of your users are having issues with. 

[PradeepH]

Hi Will,

I am sorry to hear about the trouble while verifying your phone and thank you for sharing your feedback. I will be sure to share this with our team. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[2b5828f8]

Hello,

I am attempting to complete the last step in setting up my account, but I am not receiving a verification code via text. I have attempted multiple times and it is still not coming through. It seems like many others have had the same problem, where can I get support with this issue?

Thanks

[williamtcooper]

Michael,

Go to your Settings and double check you have the right phone number listed versus a typo. Have a great day!

[NikolaS]

Hi Michael,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a email as soon as possible to assist you further.

[ef7fbf10]

I am setting up my profile but am not getting the code to have my phone number verfied. Help please.

[ArjayM]

Hi Portia,

Thank you for reaching out to us and I'm sorry to hear that you're having trouble receiving the verification code. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

[8896d5e4]

I clicked send text message multiple times on the mobile app on IOS and it didn't work. I am on my laptop now and clicked on the website and still haven't received a text message verification.

[ArjayM]

Hi Tommy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the here once your case is fully reviewed.

[72579260]

Hi Arjay, I am having the same issue.

Thank you,

Shawheen

[ArjayM]

Hi Shawheen,

Thank you for reaching out to us and I'm sorry to learn that you're having difficulties receiving the verification code. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here. once your case is fully reviewed.

[williamtcooper]

Tommy, 

Double check your Settings to make sure that your phone number was not mistyped on Upwork. Have a great day!

[736e5294]

Im not receiving any SMS to verify my phone. how do i resolve this?

[f2f6e690]

Hello Suhrab K,

I'm sorry to hear that you're having trouble receiving SMS verification messages from Upwork. In this case, there are a few things you can try to resolve the issue:

1. Check your phone number: Make sure that the phone number you've entered in your Upwork profile is correct and up to date. If it's incorrect, update your phone number and try again.
2. Check your phone's settings: Make sure that your phone is set up to receive SMS messages, and that there are no blocking settings that may be preventing the messages from coming through.
3. Contact Upwork support: If you're still having trouble after checking your phone number and settings, you can reach out to Upwork support for further assistance. They can help you troubleshoot the issue and provide additional guidance on how to proceed.

It's important to note that phone verification is a requirement for using Upwork, and failure to complete the verification process may result in limitations on your account. Therefore, it's important to ensure that you're able to successfully complete the verification process.

I hope this helps, and please let me know if you have any further questions.

Best regards,

Usama I.

[AndreaG]

Hi Suhrab,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[a7171a01]

Perhaps the Support is all on lunch today... who knows.  But I've received several emails to 'verify' my new Upwork account, and the phone number verif doesn't work. I've had other profile on Upwork before, so I know what I'm doing.  Please shed some light on this?

[AndreaG]

Hi Leanette,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[a7171a01]

There has been zero support follow up to my ticket since it posted weeks ago.  Any suggestions?  Please advise.  Thank you

[ArjayM]

Hi Leanette,

Thank you for the follow-up and I'm sorry to learn that this has not been resolved yet. I can see that you've already raised a follow-up support ticket regarding your concern. You can access your support tickets here. Please allow our team time to review your case and you should be getting an update on that ticket within 24-8 hours. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[1a141f51]

Sorry. did you resolve this issue?

[a7171a01]

Issue NOT RESOLVED

[1a141f51]

On "A few last details, then you can check and publish your profile." I have put in my phone number and received no text

[AndreaG]

Hi Casey,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[1a141f51]

[de1c5c07]

I am not receiving the confirmation phone number from Upwork. I have tried over 15 times. Why?

[AndreaG]

Hi Savannah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[466e292e]

Hello, writing to let you know that I'm having some trouble completing the signup process because I haven't received the SMS verification code required for registration. I've double-checked my phone number and it's correct, and I'm able to receive SMS messages from other people without any issues. But for some reason, I'm not receiving any verification code from your service despite several attempts. Would you be able to help me out with this? Thanks in advance for your help.

[72d8d01a]

I  didn't receive a text message verification code as well 

[AndreaG]

Hi Amanda,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[AndreaG]

Hi Billy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.