Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

---

Laura D wrote:

I am currently travelling and no longer have access to my verified number, as my phone contract has come to an end. I simply use wifi on my phone at the moment and can't receive any texts as my number is no longer active.

When I return to the UK in a year I will get a new number but have no need for a phone until then as can get by just fine with whatsapp etc.

Please advise how I can continue without access to my old number / verification code?

---

No idea what you mean. Why do you need a verification code? For what?

[#3]

I clicked on 'Submit a Proposal' and it asked me to verify my mobile number. I typed in my original contact number (which I can no longer receive messages on) and it sent a verification code (see attached).

I am unable to access this and cannot submit any proposals until I enter a code and I don't have an active mobile number anymore.

[#4]

Hi Laura,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#5]

I receive an error message when trying to enter my phone number for verification. 

[#6]

Hey Alyssa,

Phone number verification is not available for the users.

But just in case, try switching the network connections and restarting the app and device.

[#7]

Hi Alyssa,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#8]

My phone number will not submit for me to receive the text message code. The error I kept getting says "Something went wrong. Please try again later.". I've tried multiple times over the last two days. 

[#9]

Hi Sarah,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#10]

You can contact support. I think support solve your problem.

[#11]

Hi. I am having the same issue regarding the Two-Factor authentication.  Can someone help please. Thank you. 

[#12]

Hi Kathrina,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#13]

Hello, I am no longer able to log in to my main account as the email and phone number attached to it is no longer valid/working.

I have been using/logging into my upwork app through the mobile app's face verification method for a long time and only recently it asked for email/phone number verification which I can no longer provide because the email and phone number attached is no longer in used.

I have an ongoing contract and now my account is suspended... please help 😞

[#14]

Hi Alfred,

Thank you for reaching out to us. I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to reply to you via the same ticket.

[#15]

I haven’t been able to log into my Upwork account for over a month. When I log in with my username and password, I can see my dashboard, but when I try to write something or make a change to my profile, I get a message saying that I need to enter the 6-digit code that was sent to my mobile device. However, I never receive anything on my phone or email, and I don’t have a security app like an authenticator.

I’ve had this problem for a long time and haven’t been able to talk to anyone from Upwork or chat or send an email so that someone can help me with this issue.

Can anyone help me solve this problem?

Eduardo

[#16]

Hi Eduardo,

We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!

[#17]

Thanks a lot Grace. 

[#18]

I am attempting to apply to a job and I am prompted to verify my phone number. Upon recieving the pin, I get an error that the pin is incorrect. Due to multiple attempts I am now getting an error message that says attempted to change the pin too many times. I am unable to apply to jobs. 

[#19]

Hi Kaylee,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance. 

[#20]

Verifying phone number.

Hi, I am trying to officially sign up to upwork but during stage 10 of the process it says for phone verfication. When I put my number in, I just wait and never get a text. I have tried to press resed etc and then eventaully it tells me I hae tried too many times and need to wait 24 hours. I have tried for about 3 days with no success. I am definitely using the right number and have tried my number with the "0" included and not included after the +44. Can someon help? cheers.

[#21]

Hi Samuel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#22]

I tried that option and it doesn't work. 

[#23]

I wonder if this is related to the same account verification I am experiencing with the code not being sent to my email

[#24]

Hi Deva Azkia,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#25]

The support ticket UI keeps automatically closing/disappearing. I can't submit a ticket, nor can I get a verification pin. I feel like this feature needs to be looked into. It's not working as intended all the way back to 2018-2019 according to the forum post history. 

[#26]

Hello i trying to verfy my number but i didn't get message any code or pin, my phone number is correct. What i should i do? Thanks