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Lama's avatar
Lama K Community Member

Email change

i have made duplicate accounts and both acounts for freelance and clients accpunts
one account under the email la********@gmail.com
and another under la******@crimx.studio

i closed the first accounts because i no longer use it which is:la*********@gmail.com
but i want to use the email la*******@gmail.com for the la******@crimx.studio account
i tried to change it manaully but it didn’t work because it says the account is in use
i talked to the chat support but of course it was a robot who couldn’t solve the problem
i need help urgently 

3 REPLIES 3
Nikola's avatar
Nikola S Retiring Moderator

Hi Lama,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Lama's avatar
Lama K Community Member

i don't have access to the email on this account that is why i want to change it 

can you please have them reach out to me on here? 

Luiggi's avatar
Luiggi R Retiring Moderator

Lama, no worries. The team will be contacting you through this account you are using to post.

~ Luiggi