Community Manager
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
- Please visit Contact Support and click the ‘Chat with Upwork' button.
- Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
- The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
- From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
Community Manager
Hi Rachael,
I checked and the confirmation email was sent to your email successfully. Make sure you’ve entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren’t being blocked.
Let us know if you received the confirmation email.
Thank you!
Community Manager
Hi Rachael,
It looks like you were able to successfully verify your email address. Feel free to reach back to us if you need any further assistance.
Thank you.
Community Manager
Hi Luca,
I've shared your account information with the Customer Support Team so that they can review your account.
~ Avery
Hi there, I am having the same error. When i try to verifiy my email it gives me an error message. I tried using 2 other email addresses and it still gives me an error. I've attached the error message. Please advise. Thanks!
Community Manager
Hi Hanna,
Thank you for reaching out to us. One of our team members will reach out to you directly to assist you with logging into your account.
Community Manager
Hi Pramod,
It looks like you were able to successfully verify your email address. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.
Thank you.
Community Manager
Hi Adam,
I'm sorry for the inconvenience this has caused you. I have shared your concern with the Customer Support Team, and they will reach out to you through an email to assist you further.
~ Avery
Retired Team Member
Hi Alexander,
I just checked your account and can confirm that your email is already verified, thank you.
Retired Team Member
Hi Alexander,
Opening more than one account is a serious violation of our TOS and I would strongly advise you to close your business account and continue using only this one.
If you would like to change your email address you can do so by going to Settings > My Info. If you would like to open a client or an agency account on your current one please go to Settings > My Team > Create a New Account. Thank you.
Community Manager
Hi Alexander,
Can you please retry to verify your email address on the account you are referring to. Once you have the account with desired email address make sure you close any duplicate accounts in order not to violate Upwork ToS. Let us know if you need further assistance. Thank you.
Retiring Moderator
Hi Lynne,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Hi Rubilyn,
I have checked and you have an open ticket created. Please post any questions you have on that ticket thread and the team will get back to you with more information. Thanks!
