Feb 3, 2018 08:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 01:55:08 PM Edited Jan 13, 2024 02:06:19 PM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Sep 10, 2021 04:59:21 PM by Rachael S
I am having the same issue, unable to verify email or resend verification link. Can you please help?
Sep 10, 2021 05:47:41 PM by Bojan S
Hi Rachael,
I checked and the confirmation email was sent to your email successfully. Make sure you’ve entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren’t being blocked.
Let us know if you received the confirmation email.
Thank you!
Sep 10, 2021 06:58:16 PM by Rachael S
Sep 10, 2021 07:46:16 PM by Bojan S
Hi Rachael,
It looks like you were able to successfully verify your email address. Feel free to reach back to us if you need any further assistance.
Thank you.
Nov 6, 2018 04:35:02 AM by Avery O
Hi Luca,
I've shared your account information with the Customer Support Team so that they can review your account.
Oct 8, 2019 03:23:46 PM by Hanna G
Hi there, I am having the same error. When i try to verifiy my email it gives me an error message. I tried using 2 other email addresses and it still gives me an error. I've attached the error message. Please advise. Thanks!
Oct 8, 2019 04:00:39 PM by Bojan S
Hi Hanna,
Thank you for reaching out to us. One of our team members will reach out to you directly to assist you with logging into your account.
Dec 13, 2021 04:52:43 PM by Pramod V
Hello I have the same issue...i can't move further and email verification doesn't work
Dec 13, 2021 06:24:50 PM by Bojan S
Hi Pramod,
It looks like you were able to successfully verify your email address. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.
Thank you.
Oct 18, 2019 01:34:37 AM Edited Oct 18, 2019 02:29:11 AM by Avery O
Hi Jo-An,
I'm getting something similar, an infinite loop / email that keeps directing to the following screen:
Oct 18, 2019 02:31:49 AM by Avery O
Hi Adam,
I'm sorry for the inconvenience this has caused you. I have shared your concern with the Customer Support Team, and they will reach out to you through an email to assist you further.
Nov 9, 2018 08:36:30 PM by Alexander H
Nov 9, 2018 08:39:36 PM by Goran V
Hi Alexander,
I just checked your account and can confirm that your email is already verified, thank you.
Nov 9, 2018 08:44:20 PM by Alexander H
Nov 9, 2018 08:48:09 PM by Goran V
Hi Alexander,
Opening more than one account is a serious violation of our TOS and I would strongly advise you to close your business account and continue using only this one.
If you would like to change your email address you can do so by going to Settings > My Info. If you would like to open a client or an agency account on your current one please go to Settings > My Team > Create a New Account. Thank you.
Nov 9, 2018 08:52:20 PM by Alexander H
Nov 9, 2018 10:30:02 PM by Bojan S
Hi Alexander,
Can you please retry to verify your email address on the account you are referring to. Once you have the account with desired email address make sure you close any duplicate accounts in order not to violate Upwork ToS. Let us know if you need further assistance. Thank you.
Oct 17, 2021 09:04:07 PM by Lynne B
I'm having the same problem.
Can you have someone contact me?
Thanks
Oct 17, 2021 10:53:39 PM by Luiggi R
Hi Lynne,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 17, 2018 03:32:48 AM by Rubilyn T
Hi! I am having the same issue. I clicked the url you sent via email several times already and it still says "email verification failed". I tried to copy paste the url to a new browser but it is still the same.
Sep 17, 2018 04:29:44 AM by Jo-An B
Hi Rubilyn,
I have checked and you have an open ticket created. Please post any questions you have on that ticket thread and the team will get back to you with more information. Thanks!
Oct 5, 2018 11:08:36 AM by Mohammad M
Hi Jo-An
I'm facing the same issue & I tried to paste the url over chrome & internet explorer
Would you help me to verify my email
I got the the following error message:
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Jan 25, 2019 06:24:39 AM by Pathima S
Hi,
I also have the same issue. how can I resolve this?
Email varification Failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.