Error 500 when Viewing Contract

[08b7281c]

After accepting an offer, I'm trying to view the contract, however, I keep getting a "Failed to load contract" and Error 500 with the following Trace ID.

Any insights?

Error 500

Trace ID: 77689522fa1d7fb5-SEA

[ArjayM]

Hi Brian,

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Please let us know if the issue persists along with a screenshot of what you can see from your end and we'll look further into that for you. Looking forward to your confirmation.

[08b7281c]

Hi Arjay,

I just tried using a different browser in incognito mode and unfortunately, the issue is still occurring. I've attached a screenshot of what I see, below.

[ArjayM]

Hi Brian,

Thank you for your response and confirmation. I have shared your report with the relevant team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page to resolve the issue. 

[36be955a]

Hi, I'm also getting error 500 but that happens when I want to browse for jobs. On safari I can't access anything else than the error page, but in the app I can still view messages etc, just not the job browsing. Also happens in incognito mode. Can somebody please help me resolve this?

[PradeepH]

Hi Shakiela,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

[36be955a]

It still doesn't work and I have tried different browsers and devices. 

[AndreaG]

Hi Shakiela,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[gri_hofmann]

I have the same problem. I did it in three browsers and an app. So your recommendation with cookies is nonsense.

[AndreaG]

Hi Sergey,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!