Fail to buy connects

[drahmadhassan]

Hello,

I took the membership for my agency this month. Using the same payment method, I am trying to buy connects but get error on Upwork screen. I raised the ticket 11 days ago with support team but still there is no update. No one is taking ownership of resolving my issue. Please can someone help me. My monthly membership is wasted if I can't have connects to bid on a project. 

Thanks. 

[NikolaS · Accepted solution]

Hi Ahmad,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[joshuaoppa]

Can you help me too? I have same issue

[759e32fa]

Hi Joshua,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.