Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
May 12, 2022 01:25:06 AM by Annie Jane B
Hi Pradip,
I am sorry to hear about your account status. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your ticket as soon as possible to assist you further.
Aug 11, 2022 02:24:48 AM by Hong C
Aug 11, 2022 05:31:00 AM by Pradeep H
Hi Hong,
Thank you for your message. I see that your financial account is already restored now.
Thank you,
Pradeep
Aug 19, 2022 01:03:35 PM by Gada G
Please help me.... Urgent matter.... Urgent
I am Client and getting below error and my Freelancer see Contract Hold
"Financial transactions for xxxx have been limited. Please check your email for additional information or contact customer support"
I also talked with Live Chat they say "Please wait for the update on this issue within 24 to 48 hours through the ticket that will be generated after this chat."
now my project/contract on hold
Aug 19, 2022 02:54:58 PM by Arjay M
Hi Gada,
Thank you for your message. As mentioned by one of the team members, kindly wait for a support ticket to be set up regarding your concern and there should be an email notification as well where you can coordinate with the team. We highly suggest you communicate with the appropriate team through a support ticket so that you'll be assisted more efficiently. You can access your ticket on this page once it's been generated.
Sep 1, 2022 01:43:43 PM by Indulge C
We're getting the same error. Financial transactions have been limited. Please help!!!!
Sep 14, 2022 12:05:28 AM by Razif A
Hi Arjay, i received this message and have no idea why it keep happening this week. I contacted my 3 banks that i supposed to link to upwork and they said all my account are good for overseas transaction.
i need to get my account asap to make sure the freelancer received their payments and resume the next project. I have no idea why this is happening to me because i never violate any upwork rules.
Many Thanks.
Sep 14, 2022 03:08:26 AM by Annie Jane B
Hi Razif,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Sep 15, 2022 06:59:24 AM by Razif A
Thanks Annie. Still thinking why it happened so that i can avoid it all cost in future. All my work progressed has to be paused due to this unknown issue. I'm clueless. Hope i can get back my account soonest possible and resume my work. Thanks anyway for your prompt reply. Appreciate is so much!
Apr 9, 2023 01:23:33 PM by Annie Jane B
Hi Dhanraj,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.
Apr 2, 2024 08:47:11 PM by Jackson D
Hi Annie,
I am having the same issue. Money is being paid to my existing contracts but I can't open new ones and despite replacing my credit card information, and providing a second one and trying switching to that one and back again, it has not solved the issue.
Apr 2, 2024 11:12:17 PM by Joanne P
Hi Jackson,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Jun 27, 2023 12:55:29 AM by Erik A
Hey Luigi,
I am facing the same issue. My credit card was initially charged for the job and then refunded. I have tried adding different payment methods that all work outside upwork, but still no use. I have also tried all the methods in the articles posted on the help center, still no joy. Please advise on the matter.
Jun 27, 2023 09:15:00 AM by Annie Jane B
Hi Erik,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 31, 2023 11:27:58 AM by Mary Margaret G
Calling all Moderator's!:
My client is unable to leave feedback. Let me see if I comprehend:
My client is 5 hours ahead
They are unable to end contract on their end. (I had too) Work was completed satisfactory.
I will have to wait 14 days for them to pay me before their feedback shows up?
This is the error message they receive:
Oct 31, 2023 04:04:47 PM by Arjay M
Hi Mary,
We designed the feedback system to be double-blind. This means that your client cannot see the feedback that you left until after they leave feedback for you or until the 14-day feedback period expires. This means your client has 14 days to leave feedback from the end of the contract.
At that point, the feedback you and the client have left for each other will become visible in your contracts and your work history if the client has made a payment—we only display feedback on paid contracts.
Aug 30, 2023 12:04:38 PM by Kush K
Hi Luiggi,
I am having the same issue. My transactions are limited and I have changed my payment method with no outstanding balance. Please let me know who I can contact to fix the issue asap.
Kabir Khanna
Aug 30, 2023 12:32:06 PM by Glicelle P
Hi Kush,
We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!
Oct 5, 2023 10:18:31 PM by Muhammad A
Hello Gliceller Grace P ! can you please remind upwork support team to respond to my Ticket , they are responding very slow i will be thankfull if you help me out in this matter Thanks
Sep 3, 2023 07:05:20 AM by Muhammad Ashfaq S
Hi Luiggi,
I am having the same issue. My transactions are limited and I have changed my payment method with no outstanding balance. Please let me know who I can contact to fix the issue asap.
Oct 30, 2023 09:30:03 AM by Neel M
I'm having the exact same problem. I'm getting the following error: Financial transactions for your company have been limited. Please check your email for additional information or contact customer support. I added a new credit card, checked my outstanding balance, etc. There are no real issues. Can you help me get this resolved?