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A's avatar
A M Community Member

Financial transactions for my account have been limited

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

 

I have verified my PayPal access as well as I have added a debit card for more options.

 

I am also not able to hire a freelancer I am getting the below error.

 

"offer creation failed"

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Oluwatobi, 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!


~ Avery

View solution in original post

1,568 REPLIES 1,568
Leah's avatar
Leah C Community Member

I have financial transactions limited and I don't see why, I have a nil balance and a valid payment method. I cannot contact support because it's impossible to find this information.  You have made it difficult to find on your site.  I have posted multiple times in the communtiy to no avail. My contracts are suspended and my freelancers can't log time.  It's having an impact on my business, and I'm very dissatisfied with this service from UpWork.  I would appreciate guidance on how to resolve this issue urgently. thank you. 

Andrea's avatar
Andrea G Community Manager

Hi Leah,

 

I checked and it looks like you were already able to resolve this issue with our support team. If you need any further assistance please let us know! 

 

~Andrea
Poonam's avatar
Poonam S Community Member

I have completed job suceessfully and amount is avaible in upwork account. But When I click to transfer amount to my bank account, It display an error:

Withdrawal is currently restricted on your account. Please contact Upwork Support.
 
My account is 4 years old, continuously active  and never got any issues in past like any dispute.

Let me know how can I resolve this.
Arjay's avatar
Arjay M Retired Team Member

Hi Poonam,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork
Fergal's avatar
Fergal N Community Member

I have repeatedly tried to add new payment methods, but after I enter the info and press 'save' it gives an error message in red asking me to enter the info (such as the security code) even though it has been entered. 

I cannot use my account and have also tried to use PayPal instead of a card and it still does not work.

Most frustrating: my freelancer says that he has a message saying that my account is on hold and I still have the following message: 

'Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

 

Need help ASAP, please! 

 

Thanks 

Screenshot 2022-11-18 at 16.36.47.png

 

Fergal 

 

Andrea's avatar
Andrea G Community Manager

Hi Fergal,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Cassandra Camille's avatar
Cassandra Camille P Community Member

Hi,

 

It says Your financial account has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.

 

My beneficiary name is the same with my Upwork name. Anybody here who knows how I can contact Support?

 

Thanks!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Cassandra,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Zarina Jerisse's avatar
Zarina Jerisse D Community Member

Hello. My financial account was suspended. I already asked help from Upwork support, they said that it' s because there are issues eith my Paypal acct which is linked to my Upwork. 

 

I messaged Paypal support but they said they cannot find any restrictions on my account. They asked to try updating my info and submit additional requirements, but when I tried, it says I'm all set and my account is back to normal. 

 

Please help.

William T's avatar
William T C Community Member

Hey Zarina, please use a credit card and avoid any potential issues. Thanks!

Arjay's avatar
Arjay M Retired Team Member

Hi  Zarina Jerisse,

 

I can see that you've been communicating with the appropriate team to resolve the issue. We highly suggest you continue doing that through a single ticket so that the team can assist you accordingly and more efficiently. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Thank you!

 

~ Arjay
Upwork
Arstio's avatar
Arstio C Community Member

My client's attached bank account did not work when UPWORK tried to debit it for my freelancers  dues.

This led to a suspension and limitation.

I sorted the parent and updated the bank details.

I am still facing the limitation. I cant even be active on my freelancer account.

Assist asap

Pradeep's avatar
Pradeep H Retired Team Member

Hi Arstio,

 

Thank you for your message. I am sorry to hear about the action taken on your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Jason's avatar
Jason K Community Member

Hi there, please assist.  

 

I'm sure it's a reoccurring issues with many new users.  I've added 2 credit cards and a PayPal, my transactions are still limited. 

 

Live chats cannot solve this there are no email addresses to reach out to.  As a first time user, it's making Upwork very difficult to use.

 

Anyone have a solution?

William T's avatar
William T C Community Member

Hey Jason, contact your bank. It is usually the bank that is limiting the transaction amounts to Upwork. Thanks!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Jason,

 

Thank you for your message. I am sorry to hear about your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Manav's avatar
Manav M Community Member

Recently my profile was suspended because of a failed payment from my client account. However, it's been resolved now, but I am unable to send any proposals from my freelancer account. The submit a proposal button is greyed out. Tried using other browsers as well as the app, but the issue remains.

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Manav,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Soha's avatar
Soha A Community Member

Hi

my financial account is suspended for more than 4 days now, i have no idea why! I tried to withdraw my payment via PayPal which you already approved as a payment method and whenever i seek help and support, I'm only instructed to fix my payment which I really have no idea how! What is the problem with my payment method? You already approved it so what is there to fix?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Soha,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Konstantinos's avatar
Konstantinos M Community Member

Hi!  Just now I was trying to withdraw some amount from my Upwork account and I faced an error message which said " Withdrawal is currently restricted on your account. Please contact customer support". Can someone help me resolve this issue, please? Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Konstantinos,

 

It looks like our team reached out to you regarding why your withdrawal was restricted. You can access your support tickets here. You may respond to the same ticket if you have further questions or concerns.


~ AJ
Upwork
Konstantinos's avatar
Konstantinos M Community Member

Is the problem solved?

Zia's avatar
Zia U Community Member

Hey 

I see this notification on the top of the screen 

Please see this screenshot in the attached file

Please solve this issue

Thank you

Regards:

Zia 

 

**Edited for Community Guidelines**

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Zia,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork