Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Nov 17, 2022 06:28:30 AM by Leah C
I have financial transactions limited and I don't see why, I have a nil balance and a valid payment method. I cannot contact support because it's impossible to find this information. You have made it difficult to find on your site. I have posted multiple times in the communtiy to no avail. My contracts are suspended and my freelancers can't log time. It's having an impact on my business, and I'm very dissatisfied with this service from UpWork. I would appreciate guidance on how to resolve this issue urgently. thank you.
Nov 17, 2022 08:43:59 AM by Andrea G
Hi Leah,
I checked and it looks like you were already able to resolve this issue with our support team. If you need any further assistance please let us know!
Nov 17, 2022 11:26:17 AM by Poonam S
I have completed job suceessfully and amount is avaible in upwork account. But When I click to transfer amount to my bank account, It display an error:
Nov 17, 2022 01:21:41 PM by Arjay M
Hi Poonam,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 18, 2022 08:37:16 AM by Fergal N
I have repeatedly tried to add new payment methods, but after I enter the info and press 'save' it gives an error message in red asking me to enter the info (such as the security code) even though it has been entered.
I cannot use my account and have also tried to use PayPal instead of a card and it still does not work.
Most frustrating: my freelancer says that he has a message saying that my account is on hold and I still have the following message:
'Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.'
Need help ASAP, please!
Thanks
Fergal
Nov 23, 2022 10:33:40 PM by Cassandra Camille P
Hi,
It says Your financial account has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.
My beneficiary name is the same with my Upwork name. Anybody here who knows how I can contact Support?
Thanks!
Nov 24, 2022 01:31:12 AM by Pradeep H
Hi Cassandra,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Nov 25, 2022 02:36:36 PM by Zarina Jerisse D
Hello. My financial account was suspended. I already asked help from Upwork support, they said that it' s because there are issues eith my Paypal acct which is linked to my Upwork.
I messaged Paypal support but they said they cannot find any restrictions on my account. They asked to try updating my info and submit additional requirements, but when I tried, it says I'm all set and my account is back to normal.
Please help.
Nov 25, 2022 03:05:42 PM by William T C
Hey Zarina, please use a credit card and avoid any potential issues. Thanks!
Nov 25, 2022 03:39:47 PM by Arjay M
Hi Zarina Jerisse,
I can see that you've been communicating with the appropriate team to resolve the issue. We highly suggest you continue doing that through a single ticket so that the team can assist you accordingly and more efficiently. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Thank you!
Nov 26, 2022 04:05:41 PM by Arstio C
My client's attached bank account did not work when UPWORK tried to debit it for my freelancers dues.
This led to a suspension and limitation.
I sorted the parent and updated the bank details.
I am still facing the limitation. I cant even be active on my freelancer account.
Assist asap
Nov 26, 2022 09:52:25 PM by Pradeep H
Hi Arstio,
Thank you for your message. I am sorry to hear about the action taken on your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Thank you,
Pradeep
Nov 26, 2022 06:38:09 PM by Jason K
Hi there, please assist.
I'm sure it's a reoccurring issues with many new users. I've added 2 credit cards and a PayPal, my transactions are still limited.
Live chats cannot solve this there are no email addresses to reach out to. As a first time user, it's making Upwork very difficult to use.
Anyone have a solution?
Nov 26, 2022 09:15:44 PM by William T C
Hey Jason, contact your bank. It is usually the bank that is limiting the transaction amounts to Upwork. Thanks!
Nov 26, 2022 11:28:45 PM by Pradeep H
Hi Jason,
Thank you for your message. I am sorry to hear about your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Thank you,
Pradeep
Nov 27, 2022 03:45:24 PM by Manav M
Recently my profile was suspended because of a failed payment from my client account. However, it's been resolved now, but I am unable to send any proposals from my freelancer account. The submit a proposal button is greyed out. Tried using other browsers as well as the app, but the issue remains.
Nov 27, 2022 04:04:33 PM by Luiggi R
Hi Manav,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 29, 2022 01:32:12 AM by Soha A
Hi
my financial account is suspended for more than 4 days now, i have no idea why! I tried to withdraw my payment via PayPal which you already approved as a payment method and whenever i seek help and support, I'm only instructed to fix my payment which I really have no idea how! What is the problem with my payment method? You already approved it so what is there to fix?
Nov 29, 2022 04:58:00 AM by Annie Jane B
Hi Soha,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Nov 30, 2022 03:33:15 AM by Konstantinos M
Hi! Just now I was trying to withdraw some amount from my Upwork account and I faced an error message which said " Withdrawal is currently restricted on your account. Please contact customer support". Can someone help me resolve this issue, please? Thank you.
Nov 30, 2022 06:30:14 AM by Annie Jane B
Hi Konstantinos,
It looks like our team reached out to you regarding why your withdrawal was restricted. You can access your support tickets here. You may respond to the same ticket if you have further questions or concerns.
Nov 30, 2022 03:58:11 AM Edited Nov 30, 2022 07:19:55 AM by Annie Jane B
Hey
I see this notification on the top of the screen
Please see this screenshot in the attached file
Please solve this issue
Thank you
Regards:
Zia
**Edited for Community Guidelines**
Nov 30, 2022 07:19:31 AM by Annie Jane B
Hi Zia,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.