Financial transactions for my account have been limited

[#1]

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

I have verified my PayPal access as well as I have added a debit card for more options.

I am also not able to hire a freelancer I am getting the below error.

"offer creation failed"

[#2]

Hi Charnelle,

You'll see the support ticket on that page once it is created by the team.

[#3]

Hello, i have been trying to get in contact with customer support for a few days now. I was sent a number to call bit mislocated it.  Anychance you can re send the number? I try chatting to the bot about my issue and it gives no help.

[#4]

Hi Alfie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#5]

My freelancer account is suspended because I had to pay on my enterprise account... I realized I had the wrong card on the account and paid the bill right away. Can I get my account unsuspended?

[#6]

Chris,

Contact Support to assist you. Have a great day!

[#7]

Just contract support with required documents.

[#8]

Hi Christopher,

We certainly understand how you want this issue with your account resolved and we appreciate you for reaching out. However, I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team and they will surely follow up with you and assist you further.

[#9]

hello, my balances have been cleared. I cannot chat with support because the icon doesn't appear. Can you please help reinstate my account?

[#10]

Hi Dhanvantari,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#11]

I have this ongoing issue that customer service seems to be unable to solve. at this point it's been a week since I've updated my payment information and i'm still unable to resume my contracts. I need someone with a pulse to solve this issue for me. Customer service just sends me the same canned response and it's really starting to make me consider using other platforms. I've probably spend 200K on upwork lifetime and I'm about 3 days away from cutting ties.

[#12]

Hi Ian,

I'm sorry to hear you feel this way and can understand that this must be very frustrating. I checked and it looks like the issue is specific to one of your companies. I've escalated this to the appropriate team and they'll be reaching out to you soon in order to assist you further.

[#13]

Hi Upwork teams, Greetings.

This is Ateeb. I am facing an error on my Upwork profile regarding the payment method. 

It says "Your financial account -__________- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.".

I have updated my payment method, yet the problem persists.

I am not sure what's the problem with that. Please help. 

[#14]

Hi Ateeb,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#15]

 Hello. Can someone please help me? 
I received a notification on my Upwork account letting me know that my financial account has been suspended bec I need to update my billing information. 
I have already updated this. But still, my account is suspended. 
In addition to this, I have set my payments to twice a month and I have only gotten paid once this month. On the 1st of the Month. I'm supposed to get another payment today. 
I have attached the notification here: 

Can someone help me please? i have never had this issue before. 

[#16]

Hi Roselynn,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#17]

Hello, please I need help my account was showing financial transactions have been limited so I clicked on it and it took me to the part where I added my TIN, and it is showing completed yet the financial limitation is still there.

[#18]

Hi Anna,

Thank you for reaching out. I am sorry to learn about the action taken on your financial account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#19]

Hi Upwork teams, Greetings.

This is Owais and I just have started using Upwork.

Today, I tried to login my account and it says "Your financial account -__________- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.".

I have already updated my financial account but the issue has not been rosolved yet.

[#20]

Hi Owais,

I understand that you are facing an issue with your financial account being suspended due to payment method issues. To resolve this issue, you should contact Upwork's customer support team for assistance.

You can contact Upwork's customer support team by going to the Help Center and clicking on the "Contact Upwork Support" button. From there, you can choose the appropriate category for your issue and submit a ticket. Alternatively, you can try contacting them through live chat or phone support.

When you contact customer support, make sure to provide them with all the necessary details about your financial account and the payment methods you have updated. They will be able to assist you further and help you restore full functionality to your account.

In the meantime, you may want to review your payment methods to ensure that they are valid and up-to-date. You can also check if there are any pending payments or disputes that need to be resolved.

I hope this helps!

[#21]

Hi Owais,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#22]

Hello,

My financial transaction has been limited and as I remember I have paid everything 3 months ago and closed my contracts long time ago without any payment problem. Could please check and fix it for me? I want to use UpWork but due that my account is restricted I'm not able to. Thank you

[#23]

Hi Sina,

Thank you for reaching out to us. I am sorry to hear about the action taken on your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#24]

Hi Pradeep,

I was wondering if you could help me also. I've had the message 'Financial transactions for ... have been limited. Please check your email for additional information or contact customer support. ' for about 9 days now.

I've contacted Upwork support but I still can't witdraw my earnings (2 weeks now). The last I heard about this is that it's a technical issue on Upwork's side that is affecting other users as well, and you are trying to resolve it. But I'm not seeing this on your 'known issues' page:

https://community.upwork.com/t5/Known-Issues-and-Workarounds/idb-p/KnownIssues

I'm even considering leaving Upwork (been working with you guys for about 15 years now), can you tell me how much time this will take to be resolved? Should I continue working with my current customers, even if I'm not getting paid?

All the best,

Carlos Sillero

[#25]

Hi Carlos,

First off, I'd like to apologize for the delay. Our support teams are currently dealing with an influx of inquiries, which has caused a bit of a backlog. But please know that we haven't forgotten about you, and we're working diligently to address your ticket and get you the help you need.

To help us streamline the process, please refrain from creating multiple tickets or posts about the same issue. This allows our team to assist you more efficiently and ultimately get you the best possible outcome. We appreciate your understanding and patience as we work through this together.

[#26]

Hi Luiggi,

Hope you’re well.

I refrained from creating multiple posts about this issue, or tickets, as you recommended, but it's been 19 days since I reported this issue to Upwork support and it hasn't been resolved. What the ETA on this fix? I've started to work less hours with my customers (some of them enterprise). Is it ok if I ask them to contact support as well to expedite this issue?

I talked to other freelancers in my various jobs, and they don't report having the same issue, can you tell me how many freelancers in Upwork is this bug affecting? Last time I talked to support they informed this was a technical issue affecting other freelancers, not just me.

All the best,

Carlos.