Financial transactions for my account have been limited

[f21098fc]

Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?

[125fd475]

Okay

[LuiggiR]

Hi Lester,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[lesterobbayi]

Thank you, looking forward to having this resolved. 

[4da69013]

No matter how many times I update my billing method I get the same error message:
"We found a problem with your primary billing method and to put it on hold. Update it now."
followed by:
"Financial transactions for [MY NAME] have been limited"

I have followed all the steps suggested by the AI chatbot but it refuses to connect me to an agent and I can't find a way to submit a support ticket.

[lesterobbayi]

I am also currently facing this same problem, I have funded all my accounts and connected them afresh, but I am unable to withdraw my funds as my financial account has been put on hold by Upwork. I also would appreciate a solution to this. I have attached a screenshot of what I am seeing on my profile.

[PradeepH]

Hi Jihyun,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[vincentabena]

Hey , My financial account got suspended, I cannot get access to my funds. 

Can you please help me

[PradeepH]

Hi Vincent,

I am sorry to hear about the action taken on your Upwork account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[ralphrhox09]

Hi PradeepH,

Good day, May I also request my account to be checked? My financial account has been put on hold and cannot withdraw my funds via Paypal. I already have added a new billing method and made it my primary but my account is still on hold till now.

Thanks,
Ralph F.

[LuiggiR]

Hi Ralph,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[LuiggiR]

Hi Ralph,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[3e2c185a]

Im having this error with my account but I dont know why. I tried to buy connects with my local credit cards but the payments failed (I assume bc im from Argentina) so I use another card and worked. I buy my connect and all was hapines until I saw this "Financial transactions have been limited" in my account and I cant solve it. I aldready have a valid payment method, idk why is still throwing me that message

[LuiggiR]

Hi Salvador,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[rlsdan21]

why is my upwork financial account has been suspended due to issues with payment methods on file even though I supplied paypal account

[PradeepH]

Hi Roldan,

Thank you for your message. I checked and it looks like your account is already restored. If you have any further questions or concerns, please feel free to let us know. We're here to help!

- Pradeep

[kevinvach]

I'm getting this error when trying to get paid, 4 years on Upwork and have never had any issue with payments. Is there any problem in the system today?

[85bdfd0a]

I'm having a similar issue, tells that there is something wrong on their end.... I'm new this is my first payment btw.

[ArjayM]

Hi Vinay Kalyan,

I took a closer look at your account and confirmed that there's no restriction, so this should not be the case. You've successfully added your preferred billing method and are now ready to use it. Thank you for reaching out!

[ArjayM]

Hi Kevin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance in resolving the issue with your account.

[5ff97a59]

Hi,

I got a message that financial transactions have been limited for my account and primary billing method put on hold, that I should check my mail or contact customer support.

I have sent a a mail but no response.

Please kindly assist to enable me buy connects and apply for jobs.

Will appreciate your quick response.

[LuiggiR]

Hi Ezinne,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d901ea89]

I cant apply to jobs even though i have connects if anybody knows the fix let me know thanks.

[NikolaS]

Hi Devesh,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that our team can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[e55555db]

Hi,

I got a message that "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support." Although I added the new card details weeks ago, but still facing the same problem

Please kindly assist so that my client can be fully restroed.

Will appreciate your quick response.

[LuiggiR]

Hi Zain,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[3fcdd395]

I already update my billing method, and my card is not expire and confirm with my credit card bank it doesn't have any problem of it. After I bought the connects, I just can't use it.

Keep showing this sentence"We found a problem with your primary billing method and to put it on hold. Update it now."

[LuiggiR]

Hi Katy,

We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[3fcdd395]

I can't apply any job eventhough I have enough connects,and Im not the exclusive member

[7a8a4f9b]

This is my first contract and this happened

We’ve temporarily suspended your Upwork account. Find Out More.

Financial transactions for Elizabeth Bayode (92991131) have been limited. Please check your email for additional information or contact customer support.

 can't withdraw my money I didn't receive any emails saying what I dis wrong my client account to was suspended.    Not knowing what she did.  Please help fix this 

[f16f9dac]

Hello Upwork,
I have an issue regarding buying connects and adding my Paypal account to my "billing and payments". When I try adding my billing method, I receive an alert saying: 

"Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us." 

My identity has been verified and there is nothing I can do.
Please help me fix this.

[PradeepH]

Hi Samira,

Thank you for your message. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[49dcc26c]

I have an error with my account that I've been unable to resolve on my own. I attempted to purchase connects with my local credit cards, but the payments failed (I suspect due to my location in Argentina). I then used another card, which was successful. However, I'm still seeing the message "Financial transactions have been limited" in my account, and I'm still trying to figure out why. I've already added a valid payment method, so I'm unsure why this message persists. I'm relying on your expertise to help me understand and resolve this issue.

[LuiggiR]

Hi Alejandra,

I'm sorry to learn you are having trouble buying Connect. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[83c3e5a8]

I have just created an account in the past 24 hours and since creating it, verifying my email address, and adding a credit card the account is restricted. Despite adding new payment methods today the account is still restricted. It's impossible to get in touch with support, I'm hoping an Upwork support agent will see this and someone will be able to assist.

[PradeepH]

Hi Leigh,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[92a801a3]

I received an error yesterday saying that my primary payment method wasn't working. I went in and tried to update it to a different credit card and got a similar message. I added a third credit card. Same issue. I added PayPal. Same issue. 

I have two ongoing contracts and was in the process of hiring a third. I'm panicking because I need help. Please. What is going on and how can I fix this??

[92a801a3]

 Also, I have no emails from Upwork indicating what the problem is, despite the red error message telling me I do. 

AND I have no outstanding balance. 

[LuiggiR]

Hi Paige,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c24a15a8]

Hi,

I am trying to withdraw my funds and was met with an unclickable button and an error message that says "your  financial account has been suspended"

Please help!

[PradeepH]

Hi Gift,

I am sorry to hear about the action taken on your financial account. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep