Freelance plus subscription cancellation and refund

[1b6b5cf2]

Hi There,

I have been charged  $14.99 for Membership fee (Subscription Renewal Charges).

Ref id 525029742
paid by paypal Ref id 525029743

I never know that upwork will automatically take payment from my card.

And I never wanted to renew my subscription.

I don't want to get anymore connects.

And I don't want renewal of subscription.

I would request upwork team to refund me the $14.99 amount that has been taken from my bank.

Also they can take the connects from my account.

As I don;t want them.

Also I don't want any Paid subscription in future.

Please unsubscribe me & issue me refund on urgent base.

[759e32fa]

Hi Abdel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[hannadyl]

Me too. I already submitted a ticket today but I want to make sure that I will get my refund. There's no reminder that I will be billed. I'm inactive here so I don't need any more connects. I even turned off my availability badge because it's way too expensive. Please be considerate. I haven't used any of my connects yet.

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[759e32fa]

Hi Hannadyl,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.