Freelancer Plus Billing

[#1]

Hello,

I just upgraded my account, but I was charged twice. How do I submit a ticket? Is this the correct place to get help?

Thank you,
Tahlia

[#2 · Accepted solution]

Hi Tahlia,

I'm sorry to hear you were double charged while trying to upgrade your membership. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hi,

I'm a freelancer plus member. Recently Upwork just charged my credit card for the freelancer plus monthly payment. I understand that the account is registered to be my primary billing method, however this is just a question to make myself clear, moving forward if I have a sufficient balance, will Upwork still charge from my credit card or will it be charged from my balance?

[#4]

Hi Ardisa,

Thank you for raising this query. Yes! You can use your Upwork balance to purchase Connects even if you don’t have a primary billing method on file, as long as you have enough in your balance to cover the cost.

You can also use a combination of Upwork earnings and your billing method if you have one on file. If your balance is insufficient to cover the cost, we’ll automatically charge your primary billing method. I hope this clarifies.