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Freelancer not responding



I recently hired a freelancer for a website design project. She has recently stopped responding because she wanted to wrap up the project a lot quicker than originally agrreed and is asking for immediate payments. 

Community Member

Dealing with a situation where a freelancer has stopped responding and is pressuring for immediate payment can be challenging. Here's a step-by-step guide on how to handle this:

1. Communicate Clearly

  • Reach out to the freelancer via Upwork's messaging system to express your concerns about the sudden lack of communication and the request for immediate payment.
  • Clearly outline the terms of the original agreement regarding the project timeline and payment schedule.

2. Review the Contract

  • Refer back to the original contract or agreement you had with the freelancer to understand the agreed-upon terms for project completion and payment.

3. Contact Upwork Support

  • If the freelancer is unresponsive or if you are unable to resolve the issue directly, consider reaching out to Upwork's support team for assistance. They can provide guidance on how to proceed and may also offer dispute resolution services.

4. Document Everything

  • Keep records of all communication with the freelancer, including messages, emails, and any other relevant documentation. This will be important if you need to dispute the situation with Upwork.

5. Hold Off on Immediate Payment

  • Avoid making any immediate payments until you have clarity on the situation and the project's status. If the freelancer has not fulfilled their obligations, you are not obligated to make immediate payments.

6. Seek Legal Advice if Necessary

  • If the situation escalates and you believe that the freelancer is not fulfilling their contractual obligations, consider seeking legal advice to understand your rights and options.

7. Consider Finding a Resolution

  • If the project is at a standstill, consider discussing with the freelancer to find a resolution that works for both parties. This could involve revisiting the project timeline and payment terms.

8. Leave Feedback

  • Once the situation is resolved, consider leaving honest and constructive feedback on the freelancer's profile to inform other potential clients about your experience.


Community Member

Freelancer able to stop works, it is not a problem. Just fire she and hire someone else.

Never do immediate payments. Release funds only after job done if fixed-price contract running.

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