Solved: Unable to set up an account - Page 16

Andrea G · ‎01-01-2023

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

Luiggi R · ‎01-01-2023

Hi TK,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the 'Chat with Upwork' button.
Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ AJ

View solution in original post

Hafiz Wajahat H · ‎10-25-2023

Hi Upworker,

I lost access to my email account that was linked to my upwork account. Now I am unable to login to my upwork account. Please Somebody from the support help me to recover this account as it was my only source of income. I have active projects on the account that needs to be completed.

I have my phone number that we can use for verification and the password for my upwork account as well. Looking for some help

Nikola S · ‎10-25-2023

Hi Hafiz,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

Yaniv C · ‎10-26-2023

So basically I want to reopen my account because I spent over 60$ worth of connects to apply for jobs, After that I got suspended and then the account got closed.

(when i got suspended all of the proposals got withdrawn and i did not got any connects back so i just wasted my money)

I also had a customer that I was editing his videos and now I lost him because the account is closed.

My account had an upwork membership +, and a badge worth of connects.

I spent money on connects, lost them because of the account getting closed and I had customers waiting for my services as a freelancer.

So I want a refund if possible, and if not I want the connects back or atleast my account.

i've been contacting upwork support for 20 days + to reopen my account, but its bot that are answering to me and they are not helping.

they once emailed me a list of 10 things they need to locate my account but after that they did not respond to my messege i sent them. i just want to reopen my account and work on my only job for now.. you should help me more than a bot did.

I have been trying to get my account since 12 of october, so please do your best to get my account back.

please somone help me!!!!

Arjay M · ‎10-26-2023

Hi Yaniv,

Could you please click on my name and send me a PM with more information about the account you're referring to? I'll be more than willing to look into that and assist accordingly. Looking forward to your message.

~ Arjay

Yaniv C · ‎10-27-2023

what is a PM?

Arjay M · ‎10-27-2023

Hi Yaniv,

It stands for "Private Message," and you can send me one with the required information by clicking on my name and this button here. Looking forward to your message.

~ Arjay

Yaniv C · ‎10-28-2023

for some reason i just can't contact you in private.

can you send me a private messege?

Dear B · ‎10-28-2023

Send a message button not showing 😕

Please help me to recover my disabled/suspended account

Yaniv C · ‎10-29-2023

please help me

Agnieszka B · ‎10-27-2023

First of all, spent 20 minutes trying to find the "Get support"" button in the Help Center with no luck. I even had to log in to my private account to add this topic, which is ridiculous considering I have a problem that prevents me from logging in at all.

I opened account on my company email, but accidantally as a freelancer. So I closed the account and tried to open one as a client. Now I can't log in to that account because it's closed, but I can't create new one with that email address because it says it's in use. Can anyone help?

Luiggi R · ‎10-27-2023

Hi Agnieszka,

I'm sorry you've been having trouble contacting support and logging in to your account. Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to look into it for you.

~ Luiggi

Dear B · ‎10-27-2023

Hello UPWORK Community,

I am helpless. My Upwork account was suspended yesterday and today when I tried to log in it said the account didn't exist.Even When i try to create new account with same email it said account already exist.

I had pending payment in that account. Even to connect with community I had to create this temporary account because i was not able to login with my main account.

Help Me Please...

Annie Jane B · ‎10-27-2023

Hi Dear,

Could you please share more information about the account you're trying to retrieve? You can send me a PM by clicking on my name and then on "Send a message."

~ AJ

Dear B · ‎10-27-2023

Hi, When i clicked on your name i got no option to send message. When i clicked on "see upwork profile" of your. it shows me error.

How to contact you? Please let me know

Annie Jane B · ‎10-28-2023

Hi Dear,

Could you please try again? Upon clicking my name, just click on "Send a message" and do not go to my profile. Let me know if the issue persists.

~ AJ

Dear B · ‎10-28-2023

Found button. I have sent u a private message

Dear B · ‎10-29-2023

At least tell me what will happen to my fund. I had funds in my account and I haven't withdrawn it. Even I haven't added a payment method.

If possible please help me to recover my account. I have already sent u a private message but u haven't replied yet

Dear B · ‎10-30-2023

is there anyone who can help me to find answers of my questions 😕 ??

Dear B · ‎10-31-2023

Hello UPWORK Community,

I am helpless. My Upwork account was suspended yesterday and today when I tried to log in it said the account didn't exist.Even When i try to create new account with same email it said account already exist.

I had pending payment in that account. Even to connect with community I had to create this temporary account because i was not able to login with my main account.

Help Me Please...

Dear B · ‎10-28-2023

My account got disabled (unable to login) without any notice or email. I check spam folder also but there is no email about it.
What's wrong happening with me.:/

Hannah C · ‎10-28-2023

Hi,

I'd like to recover/ delete my old account, but I'm not completely sure of the email address associated with it, as when I try to log in with my old email, it says it's incorrect. My current phone number is linked to the account. I can't submit a ticket, as when I try going through the 'get help', I'm told my account does not qualify for agent based support. I can't create/finish creating a new account, as the phone number is already in use, and my address is not recognised.

Thank you!

Annie Jane B · ‎10-28-2023

Hi Hannah,

Could you please share more information about the account you're trying to retrieve? You can send me a PM by clicking on my name and then on "Send a message."

~ AJ

Raheel R · ‎10-30-2023

Few months ago I found a client on upwork and he told me to come to telegram. At that time I was new to this field of freelancing and didn't have any idea about rules & regulations. He told me to post jobs on for his company on upwork and he will pay me a handsome amount.

So I did what he said and in return my account got suspended. I also realized I got scammed.

I appealed many times to upwork didn't responded. I even submitted my ID Card picture. I didn't have anything which prove my residency because my parents own everything. But they didn't listned and my account remain suspended.

Is there any way to recover that account because when I try to appeal and go to my tickets section. They say first login as my account is suspended how can I login to this.

If anyone from upwork team is reading this please reslove this issue.

Nikola S · ‎10-30-2023

Hi Raheel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Russell L · ‎11-04-2023

I tried to set up an account with Upwork associated with my email address. It said it already existed. I then tried to reset the password, and it said the account didn't exist. I've now created an account associated with my work email in attempts to contact support. That failed, so now I'm posting on this forum. How do I resolve this issue and set up an account with my other email address?

How Do I Reopen Closed Account