How Much Time It will Take Upwork to Return My Payment as It was reversed by an Agent mistakenly.

[97762319]

Hi Everyone, 

I need some help. Upwork reversed my payment recently and my hours were eligible for Upwork hourly protection. Recently I got an email from an Upwork agent and he tell us that my payment will be back in my account as I don't violate anything and my hours are eligible for Upwork hourly payment protection. But I did not get my payment back as 1 Month passed away. So anyone can let me know when my payment will be back?

Thank you!

**Edited for Community Guidelines**

[ArjayM]

Hi Atka,

We sincerely apologize for not being able to get back to you sooner. It is important to keep everything consolidated so your tickets were merged to this one here so they can assist you more efficiently. I have submitted a follow-up to the team handling your case and you should be getting an update on that ticket momentarily. We seek your patience and utmost understanding while sorting this out for you. Thank you!