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Ohad Gabriel's avatar
Ohad Gabriel E Community Member

How do I switch my account's email to a deleted account's email?

Hi guys,
I would like to switch my UpWork's client account email address to my adminstrative email, but it'd been used for an account in the past which is now deleted, 
And now it deems it as an active acUpWorken trying to switch it.

 

**Edited for Community Guidelines**

3 REPLIES 3
Pradeep's avatar
Pradeep H Moderator

Hi Ohad,

 

I am sorry to hear about the trouble updating your email address. I regret to inform you that you cannot switch the email address from the closed account to your new account. If you would like to use the same email address, you have the option to restore your closed account. Please let us know how you would like to proceed.

 

- Pradeep

Ohad Gabriel's avatar
Ohad Gabriel E Community Member

Hi Pradeep,
Thank you for your response.
Would re-opening my closed account, changing its email address to one I wouldn't use, and then switching my current account's felicitous to that email be a felicitous solution?

Luiggi's avatar
Luiggi R Moderator

Hi Ohad,

 

To better assist you, allow me to escalate your concern via a support ticket so that the relevant team can check this for you. One of our agents will contact you soon.

~ Luiggi
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