I can't download the files from my order page.

[918b5a13]

Hi, is there any resolution to this? I can't download the files from my order. I can view images but I can't download images. All i’m Able to do is click on the link and it opens in a new window; no download option. I can right click to save the file but when I look at the saved file the dimensions have changed! Please help. Thank you!

[PradeepH]

Hi Habib,

I am sorry to hear about the challenges while downloading the file. Could you please confirm if you facing this issue on browser or mobile application? 

- Pradeep 

[918b5a13]

Hello, Thank you so much for your reply. Yes, same problem on my PC and mobile application.

[NikolaS]

Hi Habib,

Thank you for following up and clarifying. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.