I emigrated and can't recover my account

[08620ae1]

Hello, I emigrated from Russia to Georgia.
I have all the documents, registered a business in Georgia. I live permanently in Georgia.
However, for a long time I can not recover my Upwork account with a high rating

When I try to login, I get this message:

We're sorry, your account has been locked because we've suspended operations in Russia and Belarus.

When I send an email with documents to this email address support-appeals(a)upwork.com I get this automatic message:

This email address is not monitored.

This form doesn't work for me:
https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension
After submitting the application, I get this automatic message:

We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).
If you submitted the form by mistake, no worries, we've disregarded it. If you have other questions, please visit Upwork Help to contact our support team.


Since I can't get help anywhere, I had to create a temporary account to request help. I know about the ban on having a second account.
Please understand me. I will provide all the necessary information. I did not violate any rules, I became a hostage of the criminal Russian regime. My family and I have finally moved to a safe place (country of Georgia) and I really want to restore my account so that I can continue to develop cool projects! Please help me recover my account 🙏

[JoanneP]

Hi Dou,

Please send me a PM with more information so I can look into this for you. You can PM my by clicking on my name. 

[c4ac8c0f]

I'm really very sorry Joanne, I clicked on your avatar and no dialog box appeared, please forgive me if I may not be looking for a PM, I need your help.
I can provide you with my suspended account here: **Edited for Community Guidelines**

[c4ac8c0f]

Dear Joanne, can you see my reply? I really need your help, I am very helpless right now, posting threads that no one is replying to, and I can no longer provide service to my clients. Please help me, I swear I didn't break any rules, but I can't log in to my account and I can't do anything!

[c4ac8c0f]

I'm sorry to bother you. Please help me.

[c4ac8c0f]

Dear upwork management specialists。my account is suspended and I can't fix it But I swear I didn't break any rules！
Hello, I'm a freelancer from China, today when I logged into my account, it showed that my account is suspended, probably because I'm in China and if I don't apply VPN, I won't be able to access the client's link so I will be using VPN more often.(maybe the system thinks I'm not safe).
The first time I logged into my account, it sent me an email to unfreeze my account, I clicked on the link in the email and it showed that the account had been unfrozen, but I still couldn't log into my account!
The form didn't work for me: https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension
Submit Application After submitting my application, I received this automated message.
We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).
If you submitted the form by mistake, no worries, we've disregarded it.
If you have other questions, please visit Upwork Help to contact our support team.
Since I can't get help anywhere, I had to create a temporary account to request help. I realize that having a second account is prohibited. Please understand me. I will provide all necessary information. I have not violated any rules. I really want to restore my account so that I can continue to bring more benefits to my customers. Please help me to restore my account:

**Edited for Community Guidelines**

Please, help me, I feel so helpless, all my messages feel like they're sinking into the ocean with no response!

[c4ac8c0f]

Hopefully someone will see my message, thank you, upwork kind admins!

[NikolaS]

Hi Dou,

We will look into this further and will get back to you once we have more information. 

Thank you,

[c4ac8c0f]

Hi Nikola, my account as well has not been resolved for two weeks, please tell me how to unlock my account problem. I can't contact my clients and serve my customers, I hope you can help me。

I am feeling more and more frustrated and helpless😞

[NikolaS]

Hi Dou, 

Thank you for your patience. I shared your report with our team and one of our agents will reach out to you directly via email associated with our original account to assist you further.

I encourage you to communicate with our team directly as they are the ones that can best assist you. 

[937665f4]

Hello, dear Moderators,

I have same problem like a topic starter. I am a citizen of Uzbekistan and I relocated to my home country. I can't unlock my account, so I was forced to create a new account because i can't write here. Plaease, help me solve the problem on my main account.

Thank you!

[LuiggiR]

Hi Boris,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[937665f4]

Luiggi, thank you for your help. I wish you a good day!

[33df6d19]

I have the same issue "However, the account you submitted it for either doesn't exist or is still active (not suspended)", I can't login and ask. I can't see moderator account on upwork. I see "This profile is no longer available." my account is **Edited for Community Guidelines**
Now I am in Turkiy, and I have resident permit here. I can provide all neccacery documents.

[PradeepH]

Hi Vova,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[d2a5ba1b]

Hi. I have the same issue. I get blocked out when I try to log in -  "We're sorry, your account has been locked because we’ve suspended operations in Russia and Belarus." - but I have never been to either of these countries.

When I submitted the appeal, I got  "We see you submitted a request to appeal an Upwork account suspension. However, the account you submitted it for either doesn’t exist or is still active (not suspended). If you submitted the form by mistake, no worries, we’ve disregarded it. If you have other questions, please visit Upwork Help to contact our support team."

The chatbot is no help.

[AndreaG]

Hi Runhua,

Could you please click on my name above this post and send me a private message with more information about the account you're referring to? Thank you!

[3d2773c5]

I have the same problem. I can't even log into my account. Upwork Shows me a notification that I can't log into my account Because Upwork Suspended work with freelancers from Belarus and Russia. But I'm not in Belarus anymore.
To log in to the profile, I tried to enter mail, I tried to enter username, But every time I get the same notification. I also tried to recover my password (I also tried mail and username separately), but Upwork answers that such user does not exist. This is exactly my username and my email, I created this username and email specifically for Upwork.
I understand that it is forbidden to create a second account on upwork, but I had to create an account from which I am now writing to write to you. It was created solely to solve the problem with logging into the old account. All attempts to restore access through the mail support service led me to an automatic response that my account is not blocked or does not exist

Thank you in advance=)

Probably, right now you are the only person who can help me restore access to my account. I have fulfilled all the conditions of upwork to start working with this site again and I no longer know who to contact

Sincerely, Kiryl Katsianok

My account details:
Username: **Edited for Community Guidelines**

mail:**Edited for Community Guidelines**
My name: Kiryl Katsianok

I also attached screenshots of notifications that upwork shows me when I try to log in to my profile

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[759e32fa]

Hi Ilitamen,

I'm sorry to hear about your experience. I checked your account and it looks like our team is already assisting you via a support ticket. All support tickets have a corresponding email sent to the email address registered on your account. Please check your email and find the one sent by Upwork. You may communicate with our support team there.

[dc76adbf]

Dear Upwork Team, 

I have the same issue! I'm in Poland now and I can't appeal for my account activation. 
When I try to login, I get this message:
We're sorry, your account has been locked because we've suspended operations in Russia and Belarus.

When I send an email with documents to this email address support-appeals(a)upwork.com I get this automatic message:
This email address is not monitored.

This form doesn't work for me:
https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension
After submitting the application, I get this automatic message:

We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).
If you submitted the form by mistake, no worries, we've disregarded it. If you have other questions, please visit Upwork Help to contact our support team.

Chatbot doesn't help either. 

I create this temporary account since I can't get any help from my old one. Please, help me to recover it, I can provide any documents proven my new residence. I can also share my all thesuspended acount's info. You can contact me on this account. Thank you in advance!  

[759e32fa]

Hi Ana,

Could you please click on my name, click on "Send a message" and share the information there? Thank you!

[91b9ba60]

Dear Upwork Team, 

I have the same issue! I'm in Poland now, and I can't appeal for my account activation. 
When I try to login, I get this message:
We're sorry, your account has been locked because we've suspended operations in Russia and Belarus.

When I send an email with documents to this email address support-appeals(a)upwork.com I get this automatic message:
This email address is not monitored.

This form doesn't work for me:
https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension
After submitting the application, I get this automatic message:

We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).
If you submitted the form by mistake, no worries, we've disregarded it. If you have other questions, please visit Upwork Help to contact our support team.

Chatbot doesn't help either. 

I create this temporary account since I can't get any help from my old one. Please, help me to recover it, I can provide any documents proven my new residence. I can also share my all thesuspended acount's info. You can contact me on this account. Thank you in advance!  

[GlicelleP]

Hi Andrei,

Could you please click on my name, click on "Send a message" and share your information there? Thank you!

[0ea4e1e2]

I've got the same issue - moved to Georgia and appeal process says that my account "is still active (not suspended)"

Can you help me? Opened moderators profiles but didn't find any way send private message with my main account email info

Thank you

[ArjayM]

Hi Fedor,

I've enabled your option to send moderators a PM so that you can provide us with more information about the account you need assistance with. The email address should be extremely helpful. Looking forward to your message.

[a1e7718d]

I have the exact same problem, why can't it be solved normally for everyone?

[NikolaS]

Hi Nikolay,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0e3e2b1e]

I have the same problem. I would like to unlock my account.

[NikolaS]

Hi Azat,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8c711e14]

Hello, my account was blocked due to location: Russia, Belarus. My permanent place of residence for the last 4 years has been Belgium. Can I unblock my account, what documents will I need for confirmation (will a Belgian ID be suitable)? When I filled out the appeal form, I received a letter saying that my account does not exist or is not blocked.

[759e32fa]

Hi Allaksei,

Please check the support ticket on your original account as our team has already reached out to you with instructions on how you can get the suspension removed from your account. Should you have further questions or concerns, please feel free to update the said ticket so the team assisting you can advise you accordingly.

[69f8dea4]

Hello,

I have the same exact issue - can't file a suspension appeal after moving to a different country. Could you please help?

[NikolaS]

Hi Nikolai, 

I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Feel free to follow up with our team and share more information about your situation so that they can review your case and assist you accordingly. 

[2072cdd0]

Hello.

Have the same situation.  I relocated from Russia to Turkey 1 year ago but can't unblock my account.

Help me please.

Account e-mail: **Edited for Community Guidelines**

[NikolaS]

Hi Sup,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4e6fda9a]

Hello Nikola, help me, please. I have the same issue.

[NikolaS]

Hi Elena, 

Thank you for reaching out to us. I am glad to help. I have escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ab392ee3]

Hi! I have the same issue.

When I submitted the appeal, I got  "the account you submitted it for either doesn’t exist or is still active"

[2450d547]

Hi! I've got the same issue - moved to Norway and appeal process says "the account you submitted it for either doesn’t exist or is still active (not suspended)."

Can you help me?

[fbe59cf6]

I v'got definetly same issue
@moderator, plz help!

[759e32fa]

Hi Kostya,

Could you please share more information via PM? You can click on my name and the on "Send a message."